Big thanks for a great experience. There were quirks...but, nothing major and we appreciated the friendly and professional staff, the great deal, and the great location. Cannot recommend this hotel highly enough and I would love to stay here again---especially once you complete your remodel. Thanks again!

We booked 2 rooms, one was good, the other one was not nice. The razor was still in the bath tub, the floor was not vacuumed and cleaned I know the washroom will be renovated soon. If the housekeeping team can do the better job, it will be much better after the full renovation. Since the price was reasonable through... More

We stayed at this hotel to attend a conference that was being held there. There are signs up indicating a renovation to be completed next year, so hopefully that will be an improvement for this property. Our room was on the fifth floor on the front of the building. Even that high up, we heard voices from the sidewalk below.... More

I have stayed at this hotel a few times and its ok. The rooms are modern and comfortable. The Sheraton beds are second to none! I was on the SPG floor - and although I am a SPG member - could not access the lounge as I am not yet a gold member. Every other Sheraton hotel I stay in... More

We stayed 3 nights. On arrival at our room the lock wouldn't work and the screws in the door lock was loose enough for me to tighten with my finger nail. I did not feel safe. On leaving the door would not lock. We contacted the service desk which took 20 minutes to attend to us. They replaced the battery... More

I bought a $79 jaunt voucher that has $20 credit at T.G.I Friday on site restaurant and $30 voucher to use in the casino right across the street. First of all, TIP is if you are using a jaunt voucher there is a number on the voucher to make reservations which I did not notice until later. I tried to... More

I stayed at the Sheraton at the Falls for two nights in April. The lobby is nice, but my room was somewhat disappointing. No full length mirror, no blinds or room-darkening curtains. The sheers on the window were really dirty. The first evening I was there I didn't have hot water (it was fine the rest of my stay). What... More

The walls of the rooms are so thin that you can hear the entire conversation of people talking normally in the next room. The management were very nice about changing rooms, but you could hear your next-door neighbor even in an end corner room, the usual refuge of people seeking a quiet room. ( The sound can be blocked out... More

One great thing about this hotel is it is very close by the falls and it is just walk there in about 10mins. However, this hotel definitely need more upgrade and renovation. Another good thing about this hotel is they have free wifi. Starbucks and TGIF in the lobby. I joined a tour this time in the east coast and... More