if u want a shoddy room with dysfunctional heating, NO MICROWAVE , SQUEAKY BEDS , NO STOP IN THE BATH TUB , INDIFFERENT ATTITUDE AT THE FRONT DESK WHO DONT EVEN BOTHER TO ASK YOU HOW UR STAY WAS ... then please try this place else stay away esp during off season , a stark contrast to our awesome stay... More

We have stayed here a number of times over the last 4 years, and find this hotel a consistent, safe choice based on personal experience. During this time the hotel has had the same manager, and she has always done an excellent job at rectifying the few problems we have encountered. Stayed on a saturday in late march for another... More

this holiday inn is the most convenient hotel ive ever stayed in for an attraction point of view. the person at the front desk and also the travel adviser were very nice. a very good place very near to the falls and also the staff are very friendly. its just awsome!!

We stayed at this hotel for two nights over the March Break just so we can do some shopping in the U.S. Hotel is just off the Rainbow Bridge so we were close to the border. The hotel was not so bad, it was nice and clean and the staff are very friendly. The room was average but the good... More

The front desk personal was very friendly. I was given a small pizzeria recommendation and it was a little scary when first walking in there but there was good food there. Nothing was really open in the area due to it being off season. The room we had was a little noisey due to early house keeping and being by... More

My family and I parked at the parking lot of this hotel to call the front desk if there are any rooms available for 4 people. We were assured that a room will be available for us. So we drove to the front of the hotel to check in. The guy manning the front desk was very rude! He said... More

we came to Niagara for a hockey tournament and the team stayed here. we were told check-in wasn't until 3:00, but we were able to get in at 1:00. The staff was very friendly and accommodating.The room was very clean and a little small, but it was almost soundproof, you could barely hear the noise from the hall.There was an... More

This hotel was clean and convenient, but on the phone----I was told free breakfast by reservations---, but NO to it when we arrived. I had 2 rooms for 3 nights. We did eat in the restaurant 1 night and the kids ate free and food and service was good. I did not get my points for staying there either, which... More

We stayed at the Holiday Inn in Niagara Fall NY the evening of Dec. 29, 2012. Purpose was to attend the Earth, Wind and Fire show at nearby Seneca Falls Casino. This hotel is a nice hotel, tucked right against the Niagara River just steps from the river and the New York State Park that surrounds the Falls on the... More