Went to this hotel in November 2011 for some cross border shopping, pretty basic but I would go back without hesitation... Germain, Quebec More

The Quality inn has done a pretty good job updating the hotel but In the elevator and in the halls the smell of smoke is overwhelming. The room was also very noisy with the noise from the hall carrying though. I was totally turned off by the smoke, which is also why I no longer stay at the Best Western... More

Just back from a quick two night getaway to the massena area. Stayed at the quality inn on E Orvis St. It is what you would expect from a 2 star hotel, and more. Positives were the staff, who were without exception ecellent. Also there is quite nice restaurant, which I didnt expect. Food was reasonably priced and decent. The... More

This was an excellent hotel in downtown Massena, NY. We arrived in the late afternoon and were checked into the room quickly. We selected a small room with a double bed. We were very impressed with the overall amenities of this small room. It was very clean, with plenty of lighting, microwave, large TV, refrigerator, desk,etc.. The bed was very... More

I don't want to "dis" this place because the staff was very nice and accomodating. This may have been a very elegant building sometime in past history but the renovations are cheap (plastic trim molding, mismatched furnitures and accessories, home owner grade showers). For reference, I normally stay at Hampton Inn, Mariott Courtyard. The elevators, both, smelled very strongly of... More

We stayed here for 2 nights to attend a wedding. The reception was at the restaurant there. The rooms were average and comfortable for the 2 nights. Although we had a non-smoking room, we had to go by smoking rooms and the smoke smell was bad out in the hall. Luckily the doors were well insulated and our room remained... More

We enjoyed our stay at the Quality Inn....nice rooms and convenient location in the center of town. Should you need anything at all, there's a Rite Aid next door. They also provided a terrific hot breakfast each day with lots of yummy choices....bacon, eggs, waffles, etc ! :) It was nice having a restaurant/bar on site as well, to relax... More

I was in Massena for a quick business trip and choose the Quality Inn based on location to where I needed to be and price. Not a lot of dining options in Downtown Massena at the time I needed to eat (later in the evening), so I wandered down and had a nice meal at the hotel restaurant. A little... More

This is a nice hotel, but the restaurant serves mainly bar food. The gym was very small. More