This was my first experience staying at a homewood inn. First impression was clean and cozy room. We both liked the fireplace and we relaxed in the living room nicely. The room itself was very nice and we felt as though we were home. Thats where it ends we had a major problem with our room in the morning and...
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Thank you for your recent review of your stay at our hotel. We are glad that you enjoyed your guest suite and amenities. I sincerely apologize for any inconvenience refunding your points has caused. Our team has taken the appropriate steps in order to refund your points. We are monitoring this issue so you can receive your points in a...
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My husband,s our 2 small boy and myself stayed at the Homestead Suties for New Years Eve. First impression of the layout and buildings was great and it kept getting better from there. The main building/lodge was beautiful. So fresh, clean, and beautifully decorated in wilderness lodge decor. My 6 year old son thought we were back at the Disney...
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Thank you for sharing your wonderful comments about our hotel and staff. It is our goal to ensure we are able to exceeds your expectaions. I hope you and your family think of us again the next time you travel to Syracuse.
Best regards,
Missy Hughes
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We arrived at just about 12:25 PM after a red eye flight and connecting flight from the far west. We just needed a place to sleep because I did not want to chance falling asleep on the two hour drive home from the Syracuse airport. Although our accessible room was not ready they asked the maids to make it up...
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Thank you so much for sharing your comments about your stay at Homewood Suites - Syracuse/Liverpool. I am so happy to hear our staff was able to accommodate you so you could check-in to your suite early. We want all of our guests to have the best stay possible where everything exceeds their expectations. I appreciate hearing your feedback regarding...
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We stayed here for one night in early October. The room was clean and comfortable. The evening food offerings were ample enough that we didn't have to go out for dinner that night, but the quality of the food was just average. The same was true for breakfast. The cold breakfast items were good but the eggs and potatoes were...
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Thank you for your comments and providing feedback for Homewood Suites by Hilton Syracuse/Liverpool. I am happy to hear that you received a clean and comfortable stay. It is our mission to exceed our guest’s expectations and I appreciate your feedback with our evening dinner and hot full breakfast. Our safety and concern is important to us so thank you...
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I'm a regular Hilton Honors member and I use them regularly for business for several years. This Homewood Suites in Syracuse/Liver is not up the standard I associate with a Hilton hotel.
I've never seen more people smoking outside of each building at hotel that I've been to. The first room I got was a non-smoking room, the smell of...
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I accidentally booked a smoking room. When we arrived at 8 pm I explained that I was sorry I had made a mistake on line but that I was traveling with 2 small children and felt strongly that they needed a clean smoke free room. The lady at the front desk said there was nothing she could do but that...
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Working away from home, many months during the year, we spend alot of time in hotels. This hotel has gone above and beyond to accomodate all of our needs and made us feel so welcome. The staff on the front desk have been extremely helpful with our reservations, and very helpful trying to coordinate our stay with a changing work...
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Enjoyed our stay in our clean, comfortable, nicely decorated suite. It was like being in an upscale apartment with our own housekeeper! How can you beat that?
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We got a really nice two bedroom suite for a good price. The staff have all been friendly and eager to help. The breakfast, included, was good. They have wonderful, decadent muffins available all day! Those are actually kind of dangerous. :-)
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Thank you so much for the nice comments you wrote about our hotel. We read aloud our guests feedback daily at our morning Huddle. I know our team will be happy to hear you enjoyed your stay with us.
I do hope you will stay with us again soon on your next trip to our area.
Best regards,
Missy Hughes...
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Our three night stay for five of us (spouse, two kids and their grandmother) landed us here and our one bedroom suite with a full double bed in the living room, plus a pullout sofa and king in the separate bedroom was just what we needed.
One frustration was when we arrived we learnt the gym was being repaired (they...
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Thank you so much for sharing your thoughts about your recent stay with us. I am so happy to hear our "suite" set-up was a great fit for your family!
I do apologize that you were not informed of our fitness center renovation prior to your arrival at our property. It is always our goal to ensure all of our...
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59 Reviews
