I'm writing this as I sit in my hotel room surrounded by:
A) a television which whistles and pops randomly and very loudy
B) Paper thin walls which led me to believe tat the TV next door was geese for around an hour and we could hear a group of college age students from 2-3 rooms away
C) a fireplace...
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Lots of cars in the lot, rooms are occupied, prices are not inexpensive and the place has seen happier days.
My room has two chairs that are UNSAFE as in FALLING APART. Ther are unusable. The closet has been repaired with CHIPBOARD, unpainted walls. Not to mention that the sheets are threadbare, the comforter grubby, and the sheers are missing...
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I got this one from hotwire at the last minute at a good rate, the posted rate on the net due to parents weekend at Cornell was 159 and for that price it would have been very experience. But is it near Cornell, in walking distance to a grocery store and other stores, was clean, and well staffed. The room...
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On behalf of the Best Western, we appreciate your review of our hotel. One of our best assets is our proxmity to the Cornell campus. We hope you will stay with us again in the future. Ithaca has great hiking and waterfalls.
Best,
Jim McMann
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Nice Sunday night stay for a concert at Cornell. Located right down the street from the campus entrance.
Did not stay for breakfast. Nice king suite with gas fireplace and lots of space - quite and clean on my stay. Buildings are at the end of a strip mall where 1/2 of the buildings are an annex for Cornell.
There...
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We were very pleased that you enjoyed your stay in one of our fireplace rooms! When you come back, I hope you will be able to enjoy our breakfast, including make-your-own waffles!
Kind regards,
Jim McMann
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My girlfriend and I stayed at the hotel from 10/14-10/16. We were greeted by Rhonda at the front desk during our check-in. She gave us a free upgrade to a very nice room with a fireplace. It was pouring down rain and we were soaking wet from hiking Robert Treman State Park. Rhonda then called an hour later to make...
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Thanks for your encouraging review and your kind comments about Rhonda. Several guests have praised Rhonda for her attention to detail and caring of all of our guests. I have made a copy of your review for her.
When you come back, you must also walk the Taughannock Park Trail, as well.
Best,
Jim McMann
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Sheila M. was exceptionally friendly and helpful. She went above and beyond to make our stay a great experience.She was Friendly Courteous as was the rest of the Staff! Our room was Clean and Comfy.
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We sincerely appreciate your review of our hotel. Sheila is a great asset for our hotel. We look forward to seeing again when you return to Ithaca!
Best,
Jim McMann
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Horrible customer service. Unclean. Old. Noisey.
Stay ANYWHERE else in Ithaca
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I am writing to you regarding your review. I understand our General Manager did contact you directly about your experience. We apologize that we were not able to completely change your opinion of our hotel. I hope that you will contact me at 1-607-272-6100 Ext 4715 so that we can improve in the future.
Sincerely,
Jim McMann
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Bathroom not functioning.not Shampoo.Shower not functioning.not clean room . I told front desk and they did nothing.
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We sincerely apologize for your recent stay with us. For our front desk to not have resolved your issues before you left is unacceptable. I have printed off your response and will be reviewed at our next front desk meeting. Please don't hesitate to contact me at 1-607-272-6100 X4715 if you have further concerns from your visit.
Best,
Jim McMann
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Was very happy with the service especially the shuttle service. Very convenient. However the room was gross. In checking things of found areas near the bed extremely dirty. There were fingernail clippings and other things not cleaned up. Had a hard time sleeping after that because I was worried about how well things get cleaned.
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Thank you for your review. I'm please that you were able to take advantage of our shuttle service. However, I am very disappointed about the cleanliness of your room and and can understand your lack of sleep that night. Please know that this review will be posted in our employee area and reviewed with our Executive Housekeeper. We hope we...
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The room was huge, we slept really well. The breakfast was pretty good (especially the waffle maker!!) and we were comfortable. The staff were a bit strange, we were checked in by a teenager with no charm at all, and on check out the manager seemed a little like Basil Fawlty! But it was a good stay for what we...
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Thank you for your review of the Best Western University Inn. I glad you enjoyed the surroundings of the hotel and the breakfast. However, we are disappointed that our staff did not live up to your expectations. We hope to see you again in the future.
Best,
Jim McMann
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