The hotel appears very nice, but management and quality of this property is questionable. We came to check-in our hotel room at 7:00pm and the room they sent us to was dirty. They then said "it was the wrong room" However, the same room #1515 was given to us again and was clean but that they needed to check and... More

My first impresion, very pretty hotel, it is up a hill and you can see Queretaro, lovely view, hotel is contemporary and pretty, very good first impresion, I even took a couple of pictures for TA, but.... when I go to sleep, couldn't find anywhere where to turn off the bathroom light, had to call front desk, they send a... More

The hotel is very nice. The beds are terrible so are the pillows. Very uncomfortable and cheap. The service is horrendous very poor. The restaurant over priced for what you receive. The walls paper thin that you ca hear your neighbors thinking. Very low preassure in the shower. Not to be recommended for business travelers who want a good night... More

People in this hotel are in very dodgy business. I handed my credit card details to one of the people from the staff to book three rooms just to find out a week later that my credit card was charged three times for things that I never purchased. Please think twice before staying in this hotel as people working here... More

This hotel is brand new. The rooms are HUGE and veery well designed. All of them have great views over Queretaro, nice furniture.. and a 42" plasma TV. Internet is wireless... and free! They give you a code at check-in, and you can use it for all your stay. The restaurant has a nice menu card and it's not that... More

Hotel has just opened so there are some things not quite right. Ice machine not working properly. As with most Mexico hotels the HVAC in the room runs constantly because the thermostat control never shuts it off. Bar area is very cold feeling - not inviting and many ask "is this the bar?". Rooms are very nice with good view... More

This hotel was everything I needed for a business trip, it was clean, comfortable, spacious and nice. I spoke with colleagues and apparently I lucked into a nicer room with a balcony and a large tub as well as two king beds, so it was more than I needed. From the balcony there is a beautiful view of Queretaro, which... More