I stayed here twice despite not having a good first experience. My first experience I had to be moved twice, the first room the heat/ac was not working and the second room had mold. When we finally got two the third room we were exhausted and frustrated and I barely looked the room. Despite all the frustration all they could...
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I have stayed at this hotel on three occasions and generally enjoy staying here. The front desk staff are helpful. I usually get upgraded to a suite which is nice. Having the extra room to conduct business is quite useful. The hotel is right off the Long Island Expressway exit #63, which is super convenient. The restaurant is currently being...
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Dear Guest,
Thank you so much for choosing us here at the Crowne Plaza Long Island for your hotel accommodations when traveling to Long Island as much as you do. We appreciate your business and want to apologize for the inconveniences you received when here on your last stay. I assure you that the matter was handled by the management...
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I started to stay here again because I was informed that they were under new management and a whole new staff. The hotel itself looks great. I purchased the New Year's Eve package and fell in love with the new staff, and they changes they have made.
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Dear Guest,
Thank you so much for taking the time to respond and share the great experience that you had with us here at the Crowne Plaza Long Island on your New Years Eve Stay. We are you choose us to bring in 2012 with you and ecstatic that you enjoyed your entire stay and the changes we have made....
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I stayed at this hotel over New Years weekend and had a wonderful time. The hotel hosted a couple of New Years events that looked like everyone was having a great time. On Sunday morning the General Manager came down and greeted everyone at breakfast. It's always nice to put a face to the person who is running the hotel....
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Dear Guest,
Thank you so much for taking the time to share your NYE experience with us here at the Crowne Plaza Long Island and so happy you enjoyed yourself. Thank you so much for the kind words on our renovations and as we enter the final stages we look forward to sharing them with you and hope to see...
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We attended the hotel for their New Years Eve party! My group had a very good time, however after the party was over, we continued drinking in the bar where 17$ mysteriously left the bar after paying for a beer.... when questioned the staff they could not give me an answer.. this happened to others in my group as well......
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Dear Guest,
I am so glad to hear what a great time you had at our NYE celebration and how you enjoyed your overnight experience. I do apologize for what occurred in the bar and would appreciate time to talk more of what happen as that guest service is not the type that we contact.
I look forward to hearing...
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This was the first time my husband and i stood at this location we did the new years eve package with 2 other couples and were pleasantly surprised. The room was clean and sufficient. The staff went above and beyond to please the guests. The food was good and variety to please most palates. The chef went around to the...
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Dear Guest,
Thank you so much for taking the time to share your NYE experience with us at the Crowne Plaza Long Island. I am so happy to hear what a wonderful time you, your husband and your two travel parties had. It was such a pleasure for me to go around and meet everyone.
We look forward to your...
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This hotel can ruin your wedding night!! This was by far the WORST experience of any hotel I have ever stayed in!! I don't even know where to begin! When I booked my block here the woman, Dana Mc Elroy, that was handling my event planning told me that the she would send me out the contract and the insert...
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Dear Guest,
I would like to apologize for the inconveniences that you received while staying with us as we do not take lightly that this was your wedding day and we wanted to make it as special as possible for you. I assure you we only stride for 100% guest service and want to learn from our mistakes and correct...
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Beds are good, rooms are spacious maybe worth $100 bucks a night because of the area but ....The 1st time that I stayed at this hotel I had good room and received good service. My most recent stay was less than comfortable. I was stuck in a wheelchair accessible room with beat up furniture, a phone that did not work...
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Dear Guest,
I am glad to hear after a past stay with us here to have you return and I do apologize for any of the inconveniences that you received during your stay and promise that the service you experienced is not the service we wish to give to our guest. We are glad to hear you found the room...
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I wrote a revew 6 months ago that I must ammend. I held my wedding in the area in September and my room block was here. I don't know where to begin about how terrible it was. The weekend staff were the only saving grace. The original promise of 40 rooms (which we knew we would need from day 1)...
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Reviewed 25 April 2011
Dear Guest,
I would like to apologize for the inconveniences that you received during the booking of your block. Since I have been at this property we have been finalizing our renovations and have had a drastic change in departments and management and I assure you this is not how we go about and conduct ourselves doing business with clients...
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Appears good from the exterior. Interior so-so. On the third floor there were trash can (2) to catch the water leaking in from the ceilaing. The toilet did not stop runing. Light switches did not work. The room did not have a closet. It had a cabinet about 5 foot tall and 40 inches wide. It contained an ironing board...
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To Guest,
I do apologize for any of the inconveniences that you received while traveling with us. Unfortunately during that time of your stay our roof was in the process of being renovated which is now completed. If you could take time to contact me I would like the chance to speak with you about future stays with us here...
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