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All 5 Highland hotels »

America's Best Value Inn

2.0 of 5
3497 Route 9w, Highland, NY 12528 (Formerly Mick's Motel)
Hotel amenities
America's Best Value Inn
Ranked #3 of 5 hotels in Highland
3.0 of 5 stars 6 Reviews
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6 reviews from our community

    Trip type
Traveller rating
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    2
    1
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Date Rating
Ottawa, Canada
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed 11 April 2012

We stayed at this motel twice before and after a visit to New York city. The first room we got was pretty dingy, walls and furniture were in rough shape, bathroom was all right, place was relatively clean. On the second night we stayed in a different room and it was quite nice, new furniture, fresh paint, nice clean room... More

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Neil Rothfeder, General Manager at America's Best Value Inn, responded to this review
27 April 2012

I am very sorry that your accommodation did not meet your expectations at some of your visits, and very happy that you were satisfied at other times. This means we need to work harder to earn your return visits, which we promise to do. We look forward to seeing you again soon. Thanks. More

new york
Contributor
15 reviews 15 reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 12 January 2012

We stayed at the property in Highland for 4 nights in January 2012. It was our operating base for two trips to New York City as well as sightseeing in the Highland and Poughkeepsie areas. I was initially nervous about the condition of the room and the possibility of bed bugs at the location after reading previous reviews. I am... More

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Neil Rothfeder, General Manager at America's Best Value Inn, responded to this review
27 April 2012

Thank-you for your review. I am happy that your experience was a positive one. We are addressing the few negative issues that you had (refrigerator and loud air conditioner). We look forward to seeing you again soon. Thanks again. More

Washington, DC
Contributor
15 reviews 15 reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 14 November 2011
1
person found this review helpful

The whole region doesn't have enough hotels, I ended up paying over $100 a night for a room here, which was over priced. I was visiting Poughkeepsie for a wedding. The location was really not bad, easy access to downtown, BUT you have to pay $1 every time you cross over the bridge into the city. However, it was close.... More

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Neil Rothfeder, Manager at America's Best Value Inn, responded to this review
18 November 2011

Thank-you for taking the time to submit your review of our hotel. We are happy you were satisfied with the accommodation you received, but we are sorry that you feel it was overpriced. We price our rooms in keeping with the local market, always trying to stay just below the market rate, taking into account the type of room, our... More

Watertown, Connecticut
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 7 November 2011
1
person found this review helpful

This place is disgusting and the man at the office was a complete jerk. We woke up at 4:30 in the morning to find the headboard of the bed infested with dozens of large bedbugs, and one fell out of my girlfriend's hair. I picked up the phone outside of the office to speak with the manager. This guy did... More

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Neil Rothfeder, Manager at America's Best Value Inn, responded to this review
18 November 2011

I am very sorry for the inconvenience you experienced at our hotel. We take complaints of this type seriously, and investigate all claims. The comfort and safety of our guests is our top priority. When you came to the office at 4:30AM you were offered an alternate accommodation, but you opted to leave. The room has since been treated for... More

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 17 July 2011
1
person found this review helpful

Room is very clean.Bathroom very nice also very clean.Sheets clean,smelled clean,that what i like and the price was right.Robyn lenea

Was this review helpful? Yes
Disney World, Florida
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 16 June 2011
4
people found this review helpful

This motel, formerly 'Mick's Motel', and now "America's Best Value Inn", is possibly one of the worst motels I've ever stayed in. Although the front desk service was friendly, the rooms are marginally acceptable. There are bedbugs in the rooms(woke up with red bites.!!) and when I went to turn in for the night, I pulled down the comforter and... More

Was this review helpful? Yes
Neil Rothfeder, Manager at America's Best Value Inn, responded to this review
22 August 2011

Dear Valued Guest: Thank you for taking the time to share your feedback regarding your stay at our property. I sincerely apologize for any inconvenience you felt you experienced with us. There is never an excuse for providing anything less than great service. I would like the opportunity to discuss this matter with you. Please contact me directly regarding the... More

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Additional Information about America's Best Value Inn

3497 Route 9w, Highland, NY 12528 (Formerly Mick's Motel)
Price range (per night):* INR3,691 - 5,648

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