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Days Inn Rochester Thruway


Hotel class 2.0 of 5
4853 West Henrietta Road, Route 15, Henrietta, NY 14467
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Reviews you can trust

73% Do not recommend
2.5 of 5 stars 24 reviews
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By trip type
All (24)
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2 of 5 stars
toronto
4 Nov 2009 | Trip type: Friends getaway

I have not stayed at a Days Inn in a while. I will assume this hotel is the exception to what they maintain as typical. We arrived late at night, check in did not take too long, once the person at the desk finally arrived. Got to the door of our room and started to wonder, if we were expecting... more

Management response from
sandip patel, General Manager

Thank you for your letter expressing the problems you encountered during your stay at the Days Inn Henrietta. We sincerely apologize for the substandard condition of your room. We are currently going through some renovations with the two building at our hotel. We take great pride in our high standards of cleanliness. Unfortunately, you experienced a time when we obviously...

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1 of 5 stars
Pittsburgh, PA
20 Sep 2009 | Trip type: Solo travel

This was my first and last experience at a Days Inn. This was a last minute trip and I found this hotel listed on a local university webite. This was probably the worst hotel experience I have every had. The room was disgusting. When I unlocked the door and walked in, the room smelled. It appeared that the bathroom and... more

Management response from
sandip patel, Sandip Patel General Manager

I would like to take this opportunity to apologize for your unpleasant experience as a guest of the Days Inn Henrietta. I appreciate the time that you took to bring this matter to our attention. I assure you that the matter will be looked into. I am also glad to here that our breakfast hostess provided great service. Again I...

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1 of 5 stars
ny state
23 Aug 2009 | Trip type: Family

looked nice from the outside. At 11pm then are room was in the way way back, up a dark dark broken stair case we found are room with the door wide open and as a housekeeper i new that it should be closed. we did relize there was another dore inside of it. Are sheets were discusting and had not... more

Management response from
sandip patel, General Manager

Thank you for your comments expressing the problems you encountered during your stay at the Days Inn Thruway. We sincerely apologize for the substandard condition of your room. At our hotel, we take great pride in our high standards of cleanliness. Unfortunately, you experienced a time when we obviously did not meet those standards. My hope is that your will...

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1 of 5 stars
Michigan
23 Jul 2009 | Trip type: Couples

On July 1st we checked into the Days Inn in Henrietta New York. We dropped off our suitcases and went out for dinner and to walk the mall after traveling. When we returned (3 hours later) and pulled the sheets back on the bed we could see that the sheets were wrinkled, covered with "hairs" and had bugs in the... more

Management response from
sandip patel, General Manager

I want to take this opportunity to apologize for the poor service you received during your stay at the Days Inn Thruway. Your experience with our hotel was not the quality of service that we have promised to provide to our guests. Our hotel promise is something that we strive to deliver to every guest every day. There in no...

LICE!!!!!
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1 of 5 stars
New Hampshire
6 Jun 2009 | Trip type: Solo travel

This motel was filthy--blood stains on the side of the mattress and lice in the bed. I was scratching for a while that night--at first I thought I was allergic to the fabric or the detergent before I got up, turned on the light and saw the miniscule, disgusting creatures on the sheets. This was last night. I am experiencing... more

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2 of 5 stars
Adirondacks, NY
21 Mar 2009 | Trip type: Business, Solo travel

I booked three nights at the Day Inn and ended up staying one before moving across the street to the Microtel. When first arriving, I noticed the attached bar/restaurant and was a bit skeptical, but thought I could deal with it. The room was just OK, but had the fridge, microwave and internet I needed. The Internet was a disappointment... more

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1 of 5 stars
Pennsylvania
20 Jan 2009 | Trip type: Family

Booked a stay for family event in area, as "a block of rooms" had been reserved for guests. Despite this and reserving directly over phone and having confirmation number, "no room" when we arrived. They "found" a room....in building to the left of front desk. Nightmare. Hookers in parking lot, Filthy room that smelled like someone had been smoking cigars... more

Cheap place
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2 of 5 stars
Massachusetts
19 Nov 2008 | Trip type: Couples

This is a strange place. Rather old style motel with comfy beds but the room wasn't too clean with falling down ceiling tiles, mold in the bathroom and a noisy fridge. There's a country-western bar/restaurant attached to this place and it's popular, with live music on week-ends. We were in a room way in back so I only heard the... more

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4 of 5 stars
NY
19 Oct 2008 | Trip type: Business, Couples

We stayed here for 2 nights. While it is not a "new" facility, the room was clean and comfortable. The room was a little small, but we did not spend a lot of time in it--just a place to sleep and shower while attending a conference in the area. They had a rather extensive breakfast--eggs/sausage, waffles, cereal, toast/muffins/pasteries, etc. Rates... more

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3 of 5 stars
Upstate New York
24 Aug 2008 | Trip type: Business, Solo travel

Well, after reading some of the other reviews, I didn't recognize this hotel as the one where I have been staying once a week for over a year. OK, maybe it's a little dated and some of the rooms are a bit small, but the price is right, and I generally found my room to be cozy and quiet. Best... more

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Days Inn Rochester Thruway Also Known As

  • Rochester Thruway Days Inn
  • Henrietta Days Inn
Address: 4853 West Henrietta Road, Route 15, Henrietta, NY 14467