I have stayed here many times. It was always my first choice when staying over to catch a flight the next day. I was disappointed, The front desk staff were abrupt and unfriendly. The hotel needs badly updating. The room was clean, with a flat screen TV. The breakfast okay. The airport shuttle service, and parking is still great...and the... More

It was that time of year, leading up to Christmas shopping in Buffalo. Had booked through Priceline, very good price. The property was great, close to the mall. The airport was practically next door. So if I do decide to take a flight next time, this would be the Holiday Inn. The rooms were clean. Nice and easy check in... More

Our room was beautiful, clean, and smelled very fresh and clean. While there, I observed staff mopping the stairwells, and even cleaning the elevators. During our first night there, we experienced the loud hockey families, but the hallways were quiet at a reasonable hour. The fitness room was well-appointed with good quality, working equipment, and the pool area appeared well-kept.... More

My wife, I and our 2 kids checked in at the hotel for a weekend shopping excursion. Upon arriving we found the hotel to be very busy filled with what appeared to be many families attending some type of hockey tournament. This is when things went down hill. We packed in for our first nights rest... or so we thought.... More

Extremely noisy through night. Desk agent unconcerned. Smokers congregate at front door to drink and smoke until 3a.m. When complained, was told they "can't control what people do outside the building", which is absurd, as they are still on property. Several hotels in this area that would likely be much better.

I'm a fan of Holiday Inn Express, but found this one to be a little less that what I usually get. The front desk staff was fine, average. The shuttle driver (is it Vince? Not sure) was very nice and helpful. The room was a little less sparking clean that I've had at other HIEs. The refrigerator could use a... More

I only stayed here one night. The room was very nice the staff was helpful, funny and friendly. Parking was plentiful. The only reason I did not give them 5 stars was when I received my receipt, there was a charge for parking. The charge was removed but it should have not been there in the first place. Visually check... More

Stayed here March 16th and checked out on the 17th. We we're looking for a place to stay overnight so we can do some shopping and have a leisurely overnight stay with the boys. The Inn is situated right across the street from the airport so this is very convenient for those who are going to be flying out of... More

had to stay at the hotel in between my work trips. the location was great, just a couple of minutes away from the buffalo airport. the staff were very accommodating and pleasant. unfortunately, the rooms are in desperate need of an update. i am a platinum priority club member and have been upgraded, but the room barely had a working... More