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Days Inn Brewerton/Syracuse

2.5 of 5
5552 Bartell Road, Brewerton, NY 13029 (Formerly Holiday Inn Express)
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Ranked #1 of 1 hotels in Brewerton
2.5 of 5 stars 28 Reviews
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28 reviews from our community

    Trip type
Traveller rating
    4
    5
    6
    2
    11
Date Rating
Tiny903
Buffalo, New York
1 review
1 of 5 stars Reviewed 3 December 2011

I stayed here on December 1, 2011. It is a great place to stay if you don't care about cleanliness. The tub was a mottled light brown color and had not been cleaned in a month or so. Urine stains around the toilet. Grime on the tile floor. They change the bed linens and replace the towels, though. I tracked... More

Was this review helpful? Yes
General Manager, Owner at Days Inn Brewerton/Syracuse, responded to this review
28 December 2011

Hello , Let us start off and say we are very sorry to all past guests who had a bad experience at the Days Inn Syracuse-Brewerton. We would like to let you know that the hotel is under new OWNERSHIP and MANAGEMENT as of 12/21/11. The new Owners are committed to increase guest satisfaction to 100% at the Days Inn.... More

Nika_1995
Ottawa, Canada
1 review
4 of 5 stars Reviewed 9 November 2011

I have stayed at this motel before, (this past spring) and it was a great experience. After reading the reviews I thought maybe I should look elsewhere this place must have changed.... After looking at many options and reviews I decided to stay at a place I knew and took a chance. Again this place was great! Clean, safe, very... More

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michelle m
Portland, Oregon
1 review
5 of 5 stars Reviewed 7 November 2011

I was visiting Brewerton about a month ago and decided to stay at this location while I was there. I've read other responses about this hotel online and because of the mixed reviews, I decided I'd see for myself. When I arrived, there was a wonderful young girl and young guy at the front desk. They were very helpful and... More

Was this review helpful? Yes
JoePeeps
New York
Senior Reviewer
8 reviews
4 helpful votes
1 of 5 stars Reviewed 24 October 2011

We thought we would give it another try since it was only for one night on our way to Potsdam. I could not believe that this hotel could get any worse but it was dirtier than the first time a year before. When we went to check in, the young lady at the desk seemed to be clueless on how... More

Was this review helpful? Yes
General Manager, Owner at Days Inn Brewerton/Syracuse, responded to this review
28 December 2011

Let us start off and say we are very sorry to all past guests who had a bad experience at the Days Inn Syracuse-Brewerton. We would like to let you know that the hotel is under new OWNERSHIP and MANAGEMENT as of 12/21/11. The new Owners are committed to increase guest satisfaction to 100% at the Days Inn. The hotel... More

Dabruuzer
Newmarket, Ontario
Senior Reviewer
6 reviews
9 helpful votes
1 of 5 stars Reviewed 14 September 2011
1
person found this review helpful

Really just repeating what others had said. Why didn't I listen to them? Dirty carpets, furniture, walls, and even touching the TV remote (which didn't work) was questionable. The whole place left us with a feeling that we needed to use a lot of hand sanitizer, all the time. The bed was sunken in the middle, and painful to sleep... More

Was this review helpful? Yes
General Manager, Owner at Days Inn Brewerton/Syracuse, responded to this review
28 December 2011

Let us start off and say we are very sorry to all past guests who had a bad experience at the Days Inn Syracuse-Brewerton. We would like to let you know that the hotel is under new OWNERSHIP and MANAGEMENT as of 12/21/11. The new Owners are committed to increase guest satisfaction to 100% at the Days Inn. The hotel... More

DaveandAlli
Washingtonville, New York
1 review
1 helpful vote
1 of 5 stars Reviewed 8 September 2011
1
person found this review helpful

I booked 5 rooms for a 3 night stay. From the beginning to the end our stay was disappointing. The hotel is rundown and in great disrepair. Our safety concerns included propped open security doors and broken smoke alarms. Our rooms were run down, outdated, and overall dirty including black mold on the bathroom walls and shower curtain. Breakfast was... More

Was this review helpful? Yes
General Manager, Owner at Days Inn Brewerton/Syracuse, responded to this review
28 December 2011

Let us start off and say we are very sorry to all past guests who had a bad experience at the Days Inn Syracuse-Brewerton. We would like to let you know the hotel is under NEW OWNERSHIP and MANAGEMENT as of 12/21/11. The new Owners are committed to increase guest satisfaction to 100%. We will be undergoing a full renovation... More

Queenpickles
Ottawa, ON, Canada
Contributor
16 reviews
37 helpful votes
3 of 5 stars Reviewed 31 August 2011

I booked this hotel on Hotels.com for 68$CAD for one night. The location is nice if you are travelling between Ontario and Syracuse. It's about 20 min from downtown Syracuse and not directly on the I-81 so not super noisy. We checked in around 9PM and were greeted by a teenager in jeans and hoodie - she was pleasant, our... More

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Joel011
Watertown, New York
1 review
1 helpful vote
1 of 5 stars Reviewed 29 August 2011
1
person found this review helpful

I booked this as it was a decent rate, but it seems to suffer from bad management. I noticed several issues: Hotel was quite dirty Black mold in shower No Internet in the rooms, only in the lobby Business computer was broken Guest dryer was broken Poor customer service While my stay was average, several other guests had horrible experiences.... More

Was this review helpful? Yes
General Manager, Owner at Days Inn Brewerton/Syracuse, responded to this review
28 December 2011

Let us start off and say we are very sorry to all past guests who had a bad experience at the Days Inn Syracuse-Brewerton. We would like to let you know the hotel is under NEW OWNERSHIP and MANAGEMENT as of 12/21/11. The new Owners are committed to increase guest satisfaction to 100%. We will be undergoing a full renovation... More

irish7436
Yonkers, N.Y.
2 reviews
1 helpful vote
1 of 5 stars Reviewed 12 August 2011
1
person found this review helpful

This motel is the worse motel that we have ever stayed in, stay away. We were subjected to toilets that did not work except for fluid so the paper had to be put in a waste basket for the night. No maintenance available. The 2nd night we arrived back around 9:30PM to find our room locked and we were told... More

Was this review helpful? Yes
General Manager, Owner at Days Inn Brewerton/Syracuse, responded to this review
8 January 2012

Let us start off and say we are very sorry to all past guests who had a bad experience at the Days Inn Syracuse-Brewerton. We would like to let you know that the hotel is under new OWNERSHIP and MANAGEMENT as of 12/21/11. The new Owners are committed to increase guest satisfaction to 100% at the Days Inn. The hotel... More

DayNewYork
New York
1 review
1 of 5 stars Reviewed 31 July 2011

Booked over the internet for two days as we attended a funeral in the area. This was such a disappointment, but for the most part the staff did not seem at fault. Perhaps it is a management problem. First, asked to check in early (11AM) was told (without checking her computer or any list) that check in time was 3PM.... More

Was this review helpful? Yes
General Manager, Owner at Days Inn Brewerton/Syracuse, responded to this review
8 January 2012

Hello, Let us start off and say we are very sorry to all past guests who had a bad experience at the Days Inn Syracuse-Brewerton. We would like to let you know that the hotel is under new OWNERSHIP and MANAGEMENT as of 12/21/11. The new Owners are committed to increase guest satisfaction to 100% at the Days Inn. The... More

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Days Inn Brewerton/Syracuse Also Known As

  • Holiday Inn Brewerton
  • Brewerton Holiday Inn
Address: 5552 Bartell Road, Brewerton, NY 13029 (Formerly Holiday Inn Express)

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Days Inn Brewerton/Syracuse
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