Front desk was rude the whole time. I was the Maid of Honor in my best friends wedding. They gave me a problem about having my boyfriend check into our room ahead of me. Then he almost missed his shuttle, the he was SCHEDULED for because they were giving him problems. In the morning I slipped getting into the shower.... more

My husband and I were on our way to AC. Check in was fine, the room SEEMED clean. I woke up at 1am feeling really "itchy". I just figured it was the detergent in the sheets. When we arose at 7am, I discovered that i had just slept on a bed with they did nothing, not even a simple apology.... more

This is a lovely little hotel with excellent amenities, and a cordial and helpful manager and front desk staff. I stayed for 7 nights, so my suite (should really be called a mini-suite, since the living and sleeping areas are not completely separate) was perfect since it had a fridge/microwavecoffeemaker. The room was nicely and comfortably furnished, and the bathroom... more

My husband, son and i stayed at the best western overnight just to get away for awhile. I was pleasantly surprised at how clean and well kept the lobby area was, not to mention the wonderful customer service from the front desk clerk. When we entered our rooms they looked exactly like the photos on the BW website, but better!.... more

This hotel was impressively clean and well-maintained. It's still rather new and the rooms are modern and stylishly decorated. I felt right "at home" here because the room was well-appointed with a fridge, microwave, coffee maker and plenty of attractive touches (we had a regular room, not a suite). I must repeat, the room was absolutely spotless! Conveniently located on... more

Jacuzzi did not work. They tried to fix it and could not - which stinks, but these things happen. Called manager next day, no call back. Called again, no call back. Customer service at the management level not good AT ALL. Other staff seemed nice. All i wanted was a refund to the general room price. If something happens on... more

Reserved the room for an escape getaway on Thursday night of our vacation. The website was confusing so we called the hotel to book the package that included a hot tub room, sparkling wine with wine glasses & a $50 certificate to Library IV restaurant. The lady who answered the phone told us it would be cheaper to book the... more

We arrived at this hotel at 7 P.M. on the night of our stay. The room given to us was dirty...used tampon on floor, blood stains on the tile in the bathroom. We asked for another room and were told "no...all booked". We then asked for the room to be cleaned, and went to dinner. When we came back at... more

I stayed here for 5 nights and had no problems. The hotel is very clean, front desk and housekeeping friendly and professional, great breakfast (includes waffles, hardboiled eggs, yogurt, fresh fruit, cereals, coffee, tea, juice, granola bars and more). The location is very convenient and easy to find. The only negative is walls that allow noise to pass through from... more