This was our first time at the Residence Inn -- we have stayed at other hotels in the area. The staff is friendly, accommodating, and truly care about their customers. The customer service was by far the best we experienced in the Tinton Falls/Eatontown area. We had four in our party so we stayed in a "penthouse" suite which was... More

Currently staying for 2 weeks on business. I've been here for not even a week and have already had to complain about nobody cleaning my room. They have cleaned it twice out of the past 5 days. When it is cleaned, it was done very sloppy. Bed sheets just pulled up (bed not made), dirty glasses in the sink, etc.... More

The hotel location, staff and layout was great, but the two rooms we were in smelled extremely bad. We're assuming its from animals having accidents in the rooms because it was not a water damage smell or anything like that. I gave it very good ratings, but had to give a poor rating on the cleanliness, due to the smell... More

Checked in to a "penthouse" unit - upgraded due to elite status. We were surprised to see a pile of dirty towels in the room and the kitchenette light fixture sitting on the kitchen table. After calling the front desk, the issues were quickly resolved. The night manager offered us some complimentary drinks and snacks - which was a nice... More

the only negative to our stay was creeky floors. we were on a bottom floor. you can hear people walking around above you. unfortunately, the folks above us would come home at 2am and be up until 4am walking around. we were there with our 2 small children who are up early, so this was not ideal for us. i... More

Housekeeping stole from us and we caught them. We had two coolers of stuff. Alcohol included. We went back to room and housekeeping was in room going through our things. Then we noticed the cooler and stuff missing. The house keeper acted like she had no clue what happened and then manager found our stuff somewhere. The only thing the... More

Main thing to note about Marriott Residence Inns is that they have an indiscriminate pets policy. Meaning, they allow pets, but they do not have separate apartments designated as pet friendly. So, any apartment you get could shave had a pet in it recently. They claim to clean thoroughly, but anyone who has true dog and cat allergies (as I... More

My room did not have any of the issues one reviewer suggested. The beds were very comfortable, and there were no repair or cleanliness issues at all. The room was well-appointed, from sofa and chairs to flat-screen TVs. The property is showing a wee bit of age, but nothing that detracts in any way from the stay. Hot breakfast was... More

Stayed 5 nights in this Residence Inn for the second time. Used Marriott points as they were running a special. We had stayed here a year ago and enjoyed it so we came back. While the property overall is showing some of its age, it is well maintained and the staff is attentive, professional and friendly. Special mention must go... More