I stayed here in mid jan., and the hotel met my expectations but the customer service level was excellet . I was supposed to be have a renovated room but i was reserved for a standard room .The front desk girl jessica apologized and gave me a nice room .Then i couldnt figure out how to work in the room...
More
I would like to say that it feels great when things turn around just because a person knows what customer service stands for. The lady at the front desk Joanna was so nice and patience with me even thought I wasn't as pleasant with her when I had a minor issue in my room,I was tired and aggravated from the...
More
Thank you for staying with us and telling us about your experience at the Red Roof Inn Secaucus. It is so great to hear that Joanna not only helped solve your minor problem, but helped to make you feel more at ease after your long day. We are very proud to have Joanna on our team. We appreciate your kind...
More
The room was nice and clean. We had reception problem with the remote control, i called the front desk, Explain and Loiry sweet young lady came and gave us a remote that worked fine. i was so amazed, I saw her with towels, she was going to another room they requested x's towels. and she was the front desk a...
More
Mr & Mrs Russ, Thank you so much for staying with us and taking the time to share your experience at the Red Roof Inn Secaucus. We appreciate your compliments of our front desk staff, especially Loiry. She really knows the area and cares about the comfort of our guests. We look for employees who will help to make our...
More
Kinda disappointed!!! I didn't like the area. For some reason, I felt unconfortable. The beds were extremely uncomfortable!! We didn't have any washcloths! Only towels. The blow dryer didn't work! It wasnt a comfortable stay!
More
Thank you for taking the time to tell us about your experience at the Secaucus Red Roof Inn. I am sorry to hear that you didn't like the surrounding area. Being located near Route 3 and the New Jersey Turnpike is convenient, with a few small eateries and business right across the street. It may not be the prettiest view,...
More
this hotel has lots of good, one of things i like is it was easy to go to NYC. Also the room's where nice and clean, the front desk answer me with all my questions i requested, Loiry the front desk was so helpful with dinning, tours, she does know how to get to elite places. I thank her also...
More
I appreciate you taking your valuable time to share your recent experience at the Red Roof Inn Secaucus. It's great to know that Loiry is here to help guide our guests around the local area and into New York City. We take pride in ensuring our guests are comfortable and making the most of their visit to the area. Thanks...
More
Hotel's cleanliness was descent. I've been to better hotels but I have to say that Orlando from the front desk made it worthwhile. He was very friendly and courteous and made sure he accomodated my needs during my stay. Although I've been to many other hotels, this is the best customer I've recieven in a long time!
More
Thanks for reviewing the Red Roof Inn Secaucus. We appreciate you taking the time to tell us about the great customer service you received, especially from Orlando. I thank you for the cleanliness feedback and can assure you we are addressing this with the entire staff to ensure that we are presenting to our guests the best product we can...
More
Everything was great,Location to go to nyc,easy to take the bus to time square.My room was really nice and very clean,housekeeping gave us service everyday,maintenance guys were nice and helpful.Joanna was a sweetheart and very helpful with EVERYTHING like directions and suggestions on what to do,where to go eat and shop,even when she was busy she made us feel like...
More
Thank you so much for taking the time to write a review for the Secaucus Red Roof Inn. I'm pleased to hear you enjoyed your stay. It's wonderful to hear that all departments worked together to ensure you had an extraordinary experience. Thank you so much for acknowledging the efforts of my team. We greatly appreciate it.
More
First the good: The property is well located, with a great view of the stadium and Hackensack river. It is near the train station and bus stop for easy access to NYC. It is actually quiet & picturesque. There is a great wine outlet across the street, a Wendy's across the street, a Subway Sandwiches, and a workout place. There...
More
Thank you so much for taking the time to give us a review. We appreciate valuable feedback such as this as we use it to improve our guests’ experience. I have to agree, we have a great location and many travelers are nicely surprised when they stay with us since we are so close to NYC and our views are...
More
I came back for THANKSGIVING weeken,I was happy to see LOIRY she check me in and gave me the room I requested. this place is so FRIENDLY and the room was great! THIS hotel has great location to go to NYC and the outlets. thank u again Loiry.
Mrs. Isabel & Izzy.
More
Thank you for taking the time to share your thoughts on your stay with us at the Red Roof Inn Secaucus. I'm glad to hear that both of your stays were to your liking. I have shared your feedback with Loiry. It is always a pleasure to hear when one of the staff members makes a positive impression on our...
More
My friend and I stayed here for one week when we went to NYC. It was pretty close to NYC. The buses from this location are not very convenient, it’s about a ten minute walk to the nearest bus stop in use, and the bus only comes once every hour. Getting home from Manhattan is fairly easy; you need to...
More
Thank you for your review of the Secaucus Red Roof Inn. I am disappointed that we failed to make a great impression during your recent stay with us. While we cannot do much to change or improve the public transportation times and route, we most certainly want our guests to be happy. I sincerely apologize for the issues that occured...
More
193 Reviews
131 Reviews
244 Reviews
