When we checked into our rooms at the Regency we had a problem with the location of the room. Mary, Asst. General Manager, handled the situation immediately with grace . Our 2 rooms were always spotless, plenty of towels and toiletries. Staff always courteous and well informed to assist their guests with directions, restaurant info, and shopping/entertainment . A fantastic... More

Noise started at 3 AM -- people moving / dropping heavy objects in room upstairs several times per hour. At 8 AM the really bad noise started -- 10 loud hammer blows on the upstairs floor every 3 or 4 minutes -- perhaps setting floor tiles or the like. Unbelievable! How could the management let this happen? Except for the... More

Hotel was flooded in the heavy August rains with the higest flood level ever: about 3 1/2 - 4 ft in the ground floor. We were there for a reunion so I did not choose the place and would have preferred someplace else. They had just reopened 2 weeks before and were still replacing carpet and making repairs on the... More

I travel a lot for work and stay in a lot of hotels. Typically, I don’t write a lot of reviews, but I felt it a public duty to dissuade as many people as possible from staying at this hotel. Upon arrival, the aesthetic of the hotel appears to be fairly agreeable, with this continuing as you enter into the... More

This hotel was booked for me by someone else so I knew very little about it before I got there. To say that this hotel is way below par is an understatement. The hotel is generally unkempt. The furniture was old and rundown. The carpets looked liked they had not been cleaned in a very long time. The hallways had... More

A handicapped Friend had a reservation and learned upon arrival that they had no room for him ! Sure they are renovating, but that's no excuse for not notifying Customers with such special reservations that they could no longer be accomodated. I'm thinking they didn't want to lose the reservation and guessed they could pull off the old 'switcheroo' ?... More

The hotel is still "recovering" from Hurricane Irene damage. SO, no elevator with all available rooms on the second floor, no hot breakfast. BUT, that will change when the work is done. That being said, the room was clean and attractive. After the long drive, I used the jacuzzi in the bathtub and never wanted to get out. I NEVER... More

This is a nice facility but it is not managed well. When we arrived on a Friday night, there was a wedding scheduled. Instead of having the cocktail reception room ready for the guests, all the guests (100 of them) were assembled in the lobby. We could barely get by them to check in. When we got to the check-in... More

I have been to 2 to 5 star hotels and have traveled a lot. This hotel indeed ranks high on my list. Well, everything was great: check-in, service, room (beautiful washroom with jacuzzi), bar, food, and pool. Beds were very comfortable, ample of parking. Great hot buffet breakfast. Absolutely fantastic. Entry to hotel is bit tricky - you have to... More