I was nervous after booking the Hotel ML through Hotwire, and reading the posts here. However, we had an excellent experience. The Trip Advisor postings DID warn us away from the area near the pool, so I'm happy to have had that information. We were given a lovely room, still with obvious Marriott furnishings - and phone! - the staff...
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We ended up here through Hotwire - we pretty much knew which hotel we were getting - and paid about half the going rate $60. We were planning a 2 day/1 night trip during February break and since I would be alone with the kids, I wanted everything to be in 1 location, meaning water park and hotel. This worked...
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We booked this room for $50/night on Priceline. Priceline indicated this is a 3.5 star hotel, so we took our chances. I read the other reviews after booking I read the reviews below and made backup arrangements with family, just in case my lowball offer came back to bite me in the you-know-what.
We drove 10 hours from Ohio to...
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I read several reviews of this hotel and to be honest, I was very disappointed when my Name Your Own Price on Priceline put me here. I travel a lot and have stayed in a lot of REALLY bad hotels...this was not one of them. I have come to the conclusion that if you want all the comforts and conveniences...
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Anthony C,
Thank you for taking the time to review our hotel. I am glad to hear the accommodations of our rooms and the service of our staff met your expectations and that your stay as a whole was a pleasant one.
While we don't provide complimentary breakfast on the weekend, we have recently opened our Concierge Lounge Monday-Friday, providing...
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Checked in for 2 nights over Memorial Day weekend - left after one night. The place looked sold out but they had a very thin staff on. For instance, I wanted a bellman to bring up my luggage. I waited ½ hour and was told that I had to wait some more as “We only have one bellman on duty.”...
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wa2vof,
Thank you for taking the time to share your experience at our hotel. I would like to apologize for the lack of service that was provided during your stay. While this is not the norm, it is still unacceptable and I would like to apologize for how it effected your stay. I have spoken with our department head, who...
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Terrible experience! The hotel was poorly managed. The front desk staff looks very unprofessional. It was obvious that he took drugs, his speech was impaired as if he's high on drugs and he dressed up very poorly.
The hotel room was so thin that I could hear people next door screaming and jumping around. They also scheduled lawn mowers to...
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Sparcs,
I thank you for taking the time to share your experience at our hotel. We strive to ensure that all of our guests have a memorable stay for all the right reasons. Unfortunately it doesn't seem like we were able to meet your expectations, or our own, and for that I am truly sorry.
I've reviewed your challenges with...
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I cautiously booked a 2 night stay at Hotel ML for May 18th and 19th after having read some of the poor reviews. Unfortunately, I should have listened to the reviews.
The room was comfortable and clean, though furniture Looked old and used. The walls are very thin, and some room nearby was extremely loud very late at night. TV...
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MamaOfTheSeas,
Thank you for taking the time to write your review. We aim to provide a clean, comfortable and safe stay that is complemented by exceptional guest service. While it appears that you found the accommodations satisfy, it seems as though encountered a couple challenges.
I have touched base with our Chief Engineer and the glitches with the treadmills have...
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This place is OK but that's about all. I really don't agree with all the horrible reviews. The staff tries but they're just overwhelmed. Had an issue with the TV that was resolved right away so I know they're doing the best they can. The room was nice and appeared to be recently renovated. The TV was huge and great....
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Gaelic5,
Thank you for taking the time to provide feedback.
I would like to share with you some of the things newly in place to "spice" up guest experience as well as the energy of the property. The most exciting of these being the opening of our Concierge Lounge, offering complimentary beverages and lite fare in the morning and evenings....
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I read the reviews and have to say I totally disagree with most of what I read. We had a very nice and clean room., The bed was very comfy. We were there for our daughters wedding at the Aquarium and were early and had a very good lunch at the bar. The bartender Lamont was awesome with a great...
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Charlene U,
I would first like to thank you for taking the time to provide feedback about your stay as well as trusting us with your guest rooms on such a special day.
I'm glad to hear you found the accommodations to your like and and that they met your expectations. I'm also happy to hear you found our staff...
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(I used Priceline to book, and I always wonder how that affects the room assignment.)
The front desk was a bit manic when I checked in. There was a wedding party checking in so much of the attention was directed that way. The gentleman checking me in initially gave me (a single traveler) a room on the first floor with...
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PaulusHookJC,
Thank you for taking the time to provide your feedback as well as some of the frustration you appeared to have during your stay as it pertains to our incidental hold.
I would like to first apologize for the inconvenience. Upon check-in we maintain a standard practice of holding $100 for incidentals during your stay. This may be for...
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