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Best Western Red Jacket Mountain View Resort


Hotel class 3.0 of 5
Route 16, North Conway, NH 03860
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Reviews you can trust

60% Recommend
3.0 of 5 stars 91 reviews
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By trip type
All (91)
[ Date ] [ Rating ]
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2 of 5 stars
Maine
10 Aug 2009 | Trip type: Family
1/1 found this review helpful

I love North Conway and have stayed here before with weekend shopping. I love the edition of the pool. We requested a room close to the pool. They stuck us in the basement area. Was not realpleased. I'm glad it was for only one night. The breakfast buffet is well worth it! Would recommend finding a newer room...Not in the... more

Management response from
wows, General Manager

Dear Valued Guest, Thank you for being our guest! We are so sorry you were booked in a room that was not to your liking and we certainly try to accommodate each guests needs. That sometimes can be difficult during peak business periods, although we always strive to exceed guest’s expectations. We hope to have another opportunity to be your...

Not Worth It
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1 of 5 stars
Massachusetts
5 Aug 2009 | Trip type: Family
2/2 found this review helpful

We stayed for two nights. The staff is friendly. The breakfast was delicious, although the coffee cups were dirty - twice! I have stayed in hotels all over the world. This was the most over-priced hotel I've stayed in. The wallpaper around the sink was curling off the wall, the tissue dispenser came right off the wall. The shower curtain... more

Management response from
wows, General Manager

Dear Valued Guest, Thank you for being our guest! My apologies to you and yours for your latest visit to the Red Jacket Mountain View Resort and Spa. Please let me assure you that we take housekeeping very seriously. What you've described is unacceptable and will certainly address this matter as a team. I'm very sorry that we were unable...

very good!
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4 of 5 stars
Ma
30 Jul 2009 | Trip type: Family

Generally, very pleased with staying at the Red Jacket. The only downside, was I booked the trip from an on line email that stated the room rate was "run of the house". When we arrived, I was told on check-inI would have to pay $20 per child, and $10 for me to "observe" them, and I would have to pay... more

Management response from
Resort Representative Red Jacket Resorts, Manager

Thank you for your kind review. The phrase "run of house" refers to the fact that the hotel will assign your room and room type at the time of your arrival. Admission to the Kahuna Laguna is additional for all of rooms. If we may suggest in the future, any guest wanting the clearest description of rates and packages should...

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4 of 5 stars
boston, ma
16 Jul 2009 | Trip type: Family
1/1 found this review helpful

Great place for a north conway weekend. Close to all the major sites. Hotel is a large complex with a nice outdoor pool, playground, volleyball and tennis and so forth. kahuna Water park is great. Room had a nice deck Good sized lodge for children to run around Rooms have been recently updated more

Management response from
wows, General Manager

Dear Valued Guest, Thank you for being our guest! Your kind words are very much appreciated and we our extremely pleased that you and yours enjoyed the amenities available to all our guests. We continually strive to exceed our guest’s expectations during every stay and your comments validate the efforts of the Red Jacket Mountain View Resort team. Thank you,...

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5 of 5 stars
Boston Ma
2 Jul 2009 | Trip type: Family

We, (my husband and 2 children, ages 6 and 9) were actually in the middle of a planned camping trip in the white mountains. After 4 days of rain, we needed a break. The only problem was we were traveling with our dog and were looking for a room that day. I could not believe how wonderful and helpful the... more

Management response from
Resort Representative Red Jacket Resorts, Manager

Thank you for such a wonderful response. It is so rewarding to know that are efforts are being recognized. We do make every effort to make our guest comfortable and happy with their stay.

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4 of 5 stars
boston, ma
20 Jun 2009 | Trip type: Family

After staying two nights at the Red Apple Inn, which is in fact a motel in need of updating, the Red Jacket and Kahuna Laguna were a welcome relief. We got a great rate and the kids loved the waterpark, which was very clean. We ordered room service and also had breakfast in the main dining room. The food and... more

Management response from
Resort Representative Red Jacket Resorts, Manager

Thank you for your kind review and your constructive comments. Our management team will review all of your comments in the hope that we continue to provide the best possible stay for each our guests, We look forward to having you stay with us again.

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1 of 5 stars
Maine
27 May 2009 | Trip type: Business
1/1 found this review helpful

My son and his girlfriend stayed here May 15 and 16. During their stay, the windshield wipers were stolen from car in the parking in the middle of the night. They reported this to the manager, who promised to "do something" for them as a courtesy, even though the hotel was not legally responsible. They thought this was a nice... more

Management response from
wows, GENERAL MANAGER

Dear Valued Guest, Thank you for being our guest! My sincerest apologies for your family’s circumstances and the lack of follow on our behalf relative to the windshield wipers. We would certainly never make light of this situation or just forget about it regardless of the significance. We will address this matter to better prepare ourselves for future scenarios in...

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5 of 5 stars
wells
24 May 2009 | Trip type: Family

Let me preface this with the fact that I spend a week every summer at this resort, and have for 25 years. BC (Before Children) I also spent many long weekends there during the other seasons. I have seen many changes throughout the years, most of them good. The staff has always treated us well...all the way from the groundskeepers... more

Management response from
wows, GENERAL MANAGER

Dear Valued Guest, Thank you for being our guest and especially for the last 25 years!!! We are so pleased that we are able to continue pleasing you and yours as we continually grow our resort with the goal of always making it a better vacation experience for our guests. We certainly will take your kind words and your suggestions...

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5 of 5 stars
tiverton, rhode island
14 Apr 2009 | Trip type: Family
0/1 found this review helpful

Me, my husband and our four year old spent four days here. We fund this hotel to be very clean, the staff was extreemly friendly. The life guards at the pool are were outstanding, we were amazed at how "on the ball" they all were. When we were the only three in the pool area and my daughter was the... more

Management response from
wows, General Manager

Dear Valued Guest: Thank you very much for being our guest! We are extremely pleased that you and yours enjoyed your visit to our resort and thank you for the kind words. We work very hard to exceed guest expectations during every stay. Please think of The Red Jacket Mountain View Resort for your next family vaction "Where You'll Feel...

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4 of 5 stars
Boston, MA
10 Apr 2009 | Trip type: Couples

We enjoyed a NH late spring skiing weekend at the Red Jacket Mountain View. For those of you who remember the resort prior to the addition of the water park, you might be a bit surprised when you enter the parking lot. The new addition (water park building) is huge! I can't speak to the water park, as we were... more

Management response from
RedJacket021, Manager

Thank you very much. I think you are absolutely correct. Our rooms have been renovated and our restaurant is top notch, servicing breakfast, lunch and dinner. But we are not the Ritz, nor do we calm to be. Dollar for dollar we do try to give you as much as we can. Our staff is professional and courteous and always...

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Best Western Red Jacket Mountain View Resort Also Known As

  • Best Western North Conway
  • Red Jacket North Conway
  • North Conway Best Western
Address: Route 16, North Conway, NH 03860