I had to leave my timeshare because repairs were being made & I was not informed in advance. Being a BW. member, I called, and was given a room with fireplace,recliner, round table, 4 chairs, microwave, refrig. computer access, It was better than the 3 rm. timeshare place for under $100.00 a day. The staff and maintenance needed on the... More

The staff at the front desk and at the restaurant/bar were friendly and helpful. The hotel has a free van available to take guests within two miles of the hotel 24 hours. My only complaint is that over two days I asked to have a broken lamp in my room fixed. No one came to fix or replace it. More

This hotel was beautiful, with a massive entry and ample parking. The hotel and rooms were very clean, and we did not detect any odors from smoking, which is often a problem when visiting Reno. Shampoo and toothpaste samples were available at the front desk. I couldn't find my toothbrush and they were happy to provide one. There's a restaurant... More

As a BW Rewards member, I used my points to stay 1 night free over NYE. When I checked in, the desk agent didn't have me sign anything and I left a cash deposit on the room. Upon check out, Kayla (front desk agent) was extremely rude and unprofessional. She tried to charge me for my room even though I... More

Best Westerns are usually reliable but this one was poor, the room was oddly shaped with no microwave oven or fridge. Worse there was obviously supposed to be a fridge and despite this being a room they used for guests with pets the wiring and sockets in the fridge enclosure had been left dangling. We called and asked for a... More

This facility is more designed for confrences.banquets etc;. We spent the night there on 17 Sept 2011. Room was very outdated, could hear noise in hallway from other guests and cleaning personnel.Breakfast or even breakfast snacks was not provided without charge. Paid over $150.00 for the sorriest Best Western facility we'v ever visited. Recommend obtaining a room in a Casino... More

The best part of this hotel is the staff. They are wonderful, very helpful and professional. Had a two queen room...first morning housekeeping only made up one of the queen beds and didn't replace the towels..hmmmm. Heating unit very noisy. Need flat screen tvs. Wireless Internet extremely slow! Bed was comfortable. Nice that windows opened for fresh air. Restaurant very... More

I was greatly surprised at the improvements in this hotel. The room was good and met our needs. The bed was comfortable, but it's always better to bring your own pillow. The outdoor area was nice with a gas fireplace with seating nearby to enjoy the evening. It was evident that the room was refurbished and some items were reused... More

We recently stayed at the Best Western Plus near the Reno airport. Being a member of Best Western Rewards, I try to stay at a Best Western whenever possible. My stays are usually for business and I always been pleased with the desk set up in the rooms. This trip was family, my husband and two sons and our Shih... More