The Mandalay Bay is a huge hotel with all of the amenities needed for a large convention. Rooms were large and comfortable. The only negative comment would be that you can't even put your soda or water in their fridge. You will incurr a large charge to your room by doing so. So beware...it is weight sensitive, and knows when...
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Thank you for your kind comments regarding your experience as a conventioneer. We apologize if you encountered difficulty with regards to the in-room mini-bar amenity. While our guests have access to the items in the mini-bar, these optional for-purchase items cannot be replaced with personal items. With that said, we understand that guests may wish to refrigerate their personal items,...
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I had long-held preconceived notions that Vegas is all glittery and kitschy, but there's much more. The Mandalay Bay is a huge 60 acre resort. It's easy to find a good room rate, but the onsite restaurants seemed 50% more expensive if they were not located at a casino resort though some are very good. The convention center is huge...
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Thank you for providing us both kind and constructive comments. Mandalay Bay Resort & Casino extends exceptional guest service, and your comments reaffirm that we are reaching our goals in this area. We would like to apologize, though, for the level of satisfaction you experienced with regards to your Mandalay Bay room. Please be assured that we have designed a...
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My first impression of Mandalay Bay Hotel was the moment when I entered my room. On the right side was the bathroom, behind a wall of glass. It was so beautiful and modern I couldn't believe my eyes. Then I saw the rest of the room. Beautiful. Flawless. The view was super too: my room faced the big wave pool....
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Thank you for submitting such a reflective, eloquent review. Your kind feedback has reaffirmed that our great effort to provide exceptional guest service and offer innovative amenities is valued by our guests. Most of all, we intend to operate our resort in a manner in which each guest’s stay mirrors the way you experienced Mandalay Bay Resort & Casino. We...
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I found everything here to be exactly what you want and expect. it all looked good, worked well and everyone was friendly and efficient! the only flaw- no coffee maker in the room, but the mini bar was superb!
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You go in knowing you are at the other end of the strip away from the busy bustling sidewalks. The hotel is very clean, always someone cleaning the floors, wiping down the slot machines, but it does show its age through the carpets in the hallways to your room and the rooms in general. The duvets are nice not too...
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Very nice and clean place featuring huge pool area. Must see for families with young children. Excalibur hotel is next door with lots of kids activities, but not as clean to sleep in.
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I thought Mandalay Bay was supposed to be a luxury hotel, but I did not find this to be true. I had to wait over an hour to check in when I arrived because the lines were so long. My room wasn't ready and they said I would get a call within 15 minutes to let me know my room...
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Thank you for your comments regarding your recent stay at Mandalay Bay Resort & Casino. We extend our sincerest apologies for the inconveniences you encountered as a result of the service you received at our resort. We acknowledge the significance of your comments and intend to make the necessary adjustments to prevent similar situations from occurring in the future. We...
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On January 28, 2012 I attended a concert at the Mandalay Bay 8000 seat Theater. What every you do DON'T GO TO ANY MUSIC VENUE AT THIS HOTEL. I went to see Brad Paisley and not for the first time. But this time it was a total waste of Money and Time. I had Floor Seats and this was a...
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Thank you for sharing your concert experience. We regret that you encountered difficulty during your concert attendance. Please be assured that the sound system had been provided by the tour and had been under the control and operation of the tour sound staff. We, as a venue, can only set a sound level maximum; additionally, we do not have any...
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Went there in Nov. It was quite cold day and night and I found there was nothing to do at this resort as the pool was closed (Its main attraction being the beach). At night time, there is a monorail to take you to Excaliber Hotel next door so you can get to the strip, as Mandalay Bay is at...
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Thank you for your review. We’re pleased that you enjoyed the relaxing and comforting features of our rooms. During the limited colder months, it’s reassuring to hear our guests find cozy restoration in our guest rooms. During the non-pool-season, guests have complimentary access to the Moorea Beach outdoor pool. If indeed the weather brings cooler temperatures, we encourage guests to...
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Instead of holding a room under a credit card like most every other hotel in the world, a current MGM property money maker is to make you pay for the first night of your reservation in advance. I booked four rooms for friends, with the assurance from reservations that once another credit card was put toward the room upon check...
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Thank you for your constructive comments. As a resort, we intend to provide our guests the opportunity to experience unique amenities and world-class service. More, we created processes, such as reservation and billing processes, with your convenience in mind. We regret if any encounter left you feeling otherwise, as relayed to us in your comments. Please be assured that the...
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