We arrived exhausted to an overpriced and dirty room. When we informed front desk, we were offered a new room, but we declined due to exhaustion. It was a nice gesture, but still disappointing. However, upon check-out we received an apology, with a $25 credit, which was appreciated. Overall, hotel and rooms were nicely decorated. Breakfast was great, considering it...
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Thank you for sharing your experience with Trip Advisor. We did offer to change your rooms when it was learned that your room was not prepared for you as a new guest (previous guest had come back in after check out). We believe in the quality of our property and did wish to move you to a perfect room. I...
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I've stayed here 3 times since they opened...oh, I don't know...8 years ago? It's even better than the first time. We stayed there this past New Years Eve for 4 days. They are very friendly, very helpful and simply know how to make you feel welcomed. It was quiet for New Years day - just a few quests I think...BUT...
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Your comment are very generous! We appreciate you taking the time to give such a great guest perspective! We did make most of the changes during the last year when we became a Best Western Premier. Our amenities have grown to included the expanded fitness center to upgraded linens and complimentary safes in the guest rooms to name a few....
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It's clear this is a hotel concerned about its guests. Everything is well laid out in the hotel room and throughout the building. The hotel is very clean with attention to detail throughout. The breakfast was plentiful, although I'd recommend arriving by 9:30am to get the freshest items and take full advantage. Unlike most hotels, which charge for newspapers, you...
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Thank you for your wonderful comments - if we wanted a guest focus in on specfic "guest amenities" you certainly found them! It is our pleasure and we do hope to see you again!
Marti Bara
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This is a dog friendly hotel (no size restrictions). Room was clean and spacious and located right next to the exit, easy to take Jake outside. Bathroom was clean, good towels. Great bed with choice of pillows.
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Thanks so much for sharing your experience with others. We take great pride in our property. We hope you will have a reason to return soon!
Marti Bara
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I typically do not book my stays at Best Western but I was speaking at a conference and my client booked this hotel for me. THIS WAS THE NICEST BEST WESTERN I HAVE EVER STAYED IN! The hotel was clean and modern. Staff were super friendly! Breakfast was good! My room was quiet and comfortable. Thanks for a perfect stay!
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Thank you! Our goal every day is to please the guests! Thank you for taking the time to respond on Trip Advisor - we look forward to seeing you again!
Marti Bara
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An additional perk of staying at the Great Northern is their pristine indoor pool. The water temperature is perfect -- neither too warm or too cold. They have an indoor hot tub, also. The pool area is spotlessly clean.
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Reviewed 8 August 2011
Thank you for your response! We are so pleased to know you enjoyed your stay - we hope to see you in 2012!
Marti Bara
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I have stayed here a few times for business. I have mixed feelings with my stays. However there is a friendly staff, clean facility and a location great. Breakfast bar is sub-par.
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We appreciate you taking the time to comment on Trip Advisor. We enjoy our business and convention traverlers and wish you a happy holiday season!
Marti Bara
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I recently stayed here a 2nd time. My first experience was very pleasant with a great room and nice service. This time however not so much. I got a king exec room so it was larger and a corner room. That was nice but the room had an odor similar to that of a nursing home. Also, the bathroom door...
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Thank you for responding on Trip Advisor regarding your recent stay with us. We are unique in that no 2 rooms are alike and I believe we can meet your needs. Your comments are greatly apprecated and we learn from each one! Enjoy the holidays! Again, thank you for your time in letting us know.
Marti Bara
General Manager
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I frequently travel for business and stay in various hotels and cities in Montana, but this was my first time staying at the Best Western-it was wonderful! The room was comfortable and clean, the shower head was wonderful, the wireless internet was quick and easy to access. Usually I have more time and utilize the exercise area and pool, I...
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I have to say that our recent stay at the Best Western Premier Hotel, Helena Mt was one of the best I've had in recent years. After a long drive from Billings MT we arrive late afternoon tired and hungry. The front desk staff were very help, ensured we had a large quiet room and pointed us to several local...
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