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All 29 Great Falls hotels

Extended Stay America - Great Falls - Missouri River

2.5 of 5
800 River Dr. S., Great Falls, MT 59405
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Extended Stay America - Great Falls - Missouri River
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45%
Ranked #19 of 29 hotels in Great Falls
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47 reviews from our community

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Traveller rating
    5
    13
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Date Rating
Montecito, California
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 16 June 2013 NEW

Bad: 1. booked 2 months out and wanted a river view room: wrong! It's first come first served, so I got a parking lot view. 2. don't expect daily room cleaning or even shampoo!! Only get your room cleaned after 7 days and they were out of shampoo on my 2 day visit. 3. Hallway carpets are stained and dirty... More

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Calgary, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed 14 June 2013 NEW

If you are a pet owner you are often limited, but you shouldn't have to be a second class citizen. We were in a room on the main level at the end farthest from the main entrance. It had holes in carpet, the dust was so thick on the furniture it was unbelievable! The bed was hard and uncomfortable, I... More

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Rocky Mountain House, Canada
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 10 June 2013

We had stayed at this hotel several years ago and chose it for it's riverside location. I don't remember this hotel being like this the last time we stayed or I wouldn't have booked it again. The whole place feels dirty and cheap. Walking to the room the hallways smell and the carpets are disgustingly dirty and stained. The bedroom... More

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Manager_11525, General Manager at Extended Stay America - Great Falls - Missouri River, responded to this review
14 June 2013

Thank you for taking the time to write a review of your stay. Please know that we are sincerely sorry that you found the cleanliness of our property to not be in line with your expectations. In response to your feedback, I am working with the housekeeping and maintenance staff to improve the cleanliness of the hotel. Thank you very... More

United States
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 June 2013

We stayed here for one night while traveling with our pets and had a pleasant stay. Front desk was friendly and helpful, rooms were clean (other than a peanut shell our dog found under the bed, lol) but no complaints. Location is great and the room has a nice kitchenette. Wouldn't object to staying here again if in the Great... More

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Manager_11525, Manager at Extended Stay America - Great Falls - Missouri River, responded to this review
3 June 2013

Hi Michelle, Thank you so much for posting a review of our property. It's great to hear that we exceeded your expectations. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area! More

Calgary, Canada
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 20 May 2013 via mobile

We stayed here for three days in May, 2013 and found the property reasonable for the price we paid ($50 per night through Priceline). There is a $25 up charge for dogs per night. We found the staff friendly and accomodations reasonable other an a very hard king size bed. All in all the location was great so we would... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Great Falls - Missouri River, responded to this review
21 May 2013

Thank you for taking the time to write a review of your stay. It's great to hear that you enjoyed your overall 3-day stay at our hotel. We are very happy that you found our service to be friendly and that you enjoyed your room. Thank you again for sharing your experience with us. We would love to see you... More

Mustang, Ok
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 19 May 2013

Staff helped with my wife's physical needs. She has Parkinson's. Staff tended to our requests promptly. Stay was enjoyable due to room, bed and care from staff. Bed was very comfortable and temperature control was easily changed.

Was this review helpful? Yes 1
See 2 more reviews by MontanaMTNMan for Great Falls
Manager_11525, General Manager at Extended Stay America - Great Falls - Missouri River, responded to this review
21 May 2013

The staff and I read your review, and would like to thank you for writing such positive things about the staff. It's also great to hear that you and your wife were comfortable and felt well taken care of during your stay. Thank you again for sharing your experience with us. We would love to see you again, should your... More

Holladay, Utah
Contributor
15 reviews 15 reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 14 May 2013

I did not make the reservation myself but in order to save money my company reserved several rooms here. I was very worried after reading several of the reviews but honestly for $49 a night I am not sure what travelers are expecting. The room was clean although it did smell of smoke. The room was spacious and included a... More

Was this review helpful? Yes 1
See 2 more reviews by Clarene11 for Great Falls
Manager_11525, General Manager at Extended Stay America - Great Falls - Missouri River, responded to this review
15 May 2013

Thank you so much for posting a review of our property. I am glad to read that you were pleased with our hotel and the amenities we offer. It pleases us to hear that you enjoyed the new flat screen television and kitchenette which are available in all of our guest rooms. As well, we appreciate your remarks about how... More

Moose Jaw, Canada
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 7 May 2013

Having read some of the reviews from such angry people, I was wary but had already made my reservation through Priceline (a great deal). I had expected tarantulas dropping from the ceiling, and used motor oil flowing down the hallways. Nah. The place was great. Clean lobby. Clean hallways. Clean room. Quiet. Friendly staff. No smell of smoke anywhere. What... More

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Manager_11525, General Manager at Extended Stay America - Great Falls - Missouri River, responded to this review
9 May 2013

The staff and I read your review, and would like to thank you for writing such great things about our hotel. I am glad to read that you were pleased with your stay and would love to see you again, should your travels bring you back to our area. More

Senior Contributor
21 reviews 21 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 7 May 2013 via mobile

The front desk personnel provided great service and interacted with guests passing through the lobby. Rooms are a good size to stay in. Issues that negatively impacted my stay is wall of smoke that hits you in the face when step off the elevator on the 3rd floor. Also, an outdated movie guide was located in the room. It may... More

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See 2 more reviews by 19Crazy_Willy69 for Great Falls
Manager_11525, General Manager at Extended Stay America - Great Falls - Missouri River, responded to this review
9 May 2013

Thank you so much for posting a review of our property. I am glad to read that you were pleased with your overall stay at at our hotel. We appreciate you letting us know that there was a slight smoke odor in the third floor and that you did not have the correct TV Guide in your room. We will... More

Calgary, Alberta
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 13 April 2013

My brother booked this hotel at the last minute and it was the WORST hotel we've ever stayed in......EVER! The front desk staff are so unfriendly, the rooms are disgusting, dingy and old, the beds are rock hard with the creepiest bedding and to top it all off I left my Apple phone charger plugged into the wall when we... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Great Falls - Missouri River, responded to this review
16 April 2013

I received a copy of your review, and wanted to take a moment to personally respond. I was disheartened to read that the cleanliness of the hotel and the professionalism of our staff did not meet your expectations. Please accept our apologies. As this hotel’s manager, I can assure you that I have spoken to the hotel staff to ensure... More

 
 
 
 
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Additional Information about Extended Stay America - Great Falls - Missouri River

Also Known As:
Extendedstay Hotel Great Falls
Address: 800 River Dr. S., Great Falls, MT 59405
Region: United States > Montana > Great Falls
Amenities:
Free Parking Kitchenette Pets Allowed Wheelchair access
Hotel Style:
Ranked #19 of 29 hotels in Great Falls
Price range (per night): ₹4,668 - ₹6,512
Hotel Class:2.5 star (2.5*)
Reservation Options:
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