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Best Western Kelly Inn & Suites


4915 Southgate Drive, Billings, MT 59101-4668
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Reviews you can trust

84% Recommend
4.0 of 5 stars 19 reviews
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[ Date ] [ Rating ]
Terrible
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1 of 5 stars
SD
22 Oct 2009 | Trip type: Family

We were guests at this property to attend a funeral. We had a problem with a family member checking into their room, that was paid for, but they demaned a credit card. We know they had allowed "other" membes of the family to check in with a room being paid for, and did not request a credit card. Of couse,... more

Management response from
bratrat, GM

We first would like to extend our condolences to our guests who stayed at our hotel to attend a funeral. We understand these are the most difficult times anyone endures and we apologize if you feel our staff did not recognize the sensitivity of your visit. It is common practice in our industry to ask for a credit card at...

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4 of 5 stars
Montana
8 Sep 2009 | Trip type: Family

My boys and I just returned from spending two nights at this hotel. It's a pretty nice hotel with a "bear" theme (my kids loved the bears hanging off the side of the hotel). The staff was very friendly and kind to us. I really liked our ground floor room having interior and exterior doors; very convenient for loading/unloading car... more

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5 of 5 stars
SLC, UT
19 Jun 2009 | Trip type: Business

I traveled to Billings for business, but had my children with me (3 and 6 yrs old). Stayed 2 nights. We had a great time. There is an amazing indoor pool with slides and other toys that the kids really liked. It is close to a nice park by the yellowstone river and we made a trip to the indian... more

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5 of 5 stars
Riverton,Wy
13 Feb 2009 | Trip type: Family

We first checked into the new hotel beginning of 2008. We have revisited several times since then. I have two children who absolutely love the pool area. The rooms were very clean and very comfortable. I love the bedding, the blankets are very soft and cozy. I frequently visit , and every visit the staff are professional and the rooms... more

Management response from
Sarah Maag, Sarah Maag, Corporate Sales Representative

Thank you so much for your wonderful review of the Best Western Kelly Inn & Suites. We are proud to have such a unique hotel in Billings, MT. Hearing that guests like you and your family enjoy staying there is so great to hear! Thank you agian and we look forward to your next stay with us!

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5 of 5 stars
indiana
16 Sep 2008

This hotel appears to be fairly new. The room and common areas were clean. We didn't use the pool but it looked great especially for kids. It was convenient location for the airport and staff nice. Would gladly stay again. more

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5 of 5 stars
Sandwich, MA
27 Aug 2008 | Trip type: Family
1/1 found this review helpful

We've just returned from a two week vacation where we spent time at five different hotels. The Best Western Kelly in Billings was easily our favorite, so much so that we wanted to offer this review. We spent a night at the hotel twice during our vacation so we had two different rooms. We found the accommodations to be excellent.... more

Convenient
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4 of 5 stars
Newton, New Jersey
14 Jun 2008 | Trip type: Business, Solo travel
1/1 found this review helpful

The Best Western Kelly Inn & Suites is approximately seven miles south of the airport, just off of I-90 at exit #447. I must admit that I didn’t spend a whole lot of time there as I arrived late at night and left fairly early the next day. I will say the receptionist/check-in clerk was extremely nice and was quick... more

good motel
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4 of 5 stars
sheridan, Wyoming
4 Mar 2008 | Trip type: Family

The first time we stayed there were some positives and a few negatives. the hotel was very clean,kids loved pool with slides and play area.Rooms large and clean.The room that we had was right next door to a door that open and closes to stairs.All night long I heard door opening and closing.The kids received burns from pool,I'm guessing being... more

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1 of 5 stars
South Dakota
24 Feb 2008 | Trip type: Couples
1/1 found this review helpful

My husband and I made a reservation for a weekend get-away. We had reservations at a favorite restaraunt for our 39th aniversary. We were extremely disappointed in the hotel. We were placed in a 3rd floor room directly above the pool area. The noise from the pool was unbelievable. We contacted the front desk and were told the pool closed... more

Management response from
bratrat, GM

Our excellent front desk and housekeeping staff is always attentive to the concerns and needs of our guests. They would have immediately tried to move these guests to another room or recleaned the room had they been made aware of the problems. Our quiet hours are between 11PM and 6AM at which time we close our water playland and security...

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1 of 5 stars
Montana
3 Jan 2008 | Trip type: Family
1/1 found this review helpful

The problem we had was there were poopy underwear next to the refrigerator that looked like they were there for a while. We were very disgusted and the staff said that they would look into it. I could have gotten Hepatitis or some thing awful like that! more

Management response from
bratrat, GM

We found no factual evidence of this incident. Our property has earned two consecutive Director's Awards from Best Western International in the one year we have been in operation. Director's Awards are granted based on high inspection scores in housekeeping, maintenance and customer service. Our staff is committed to excellence.

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Best Western Kelly Inn & Suites Also Known As

  • Best Western Billings
  • Best Western Kelly Hotel
  • Billings Best Western
Address: 4915 Southgate Drive, Billings, MT 59101-4668