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All 44 Billings hotels

Western Inn Motel

3311 2nd Avenue North, Billings, MT 59101
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Western Inn Motel
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67%
Ranked #26 of 44 hotels in Billings
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97 reviews from our community

    Trip type
Traveller rating
    38
    27
    10
    9
    13
Date Rating
Portland, Oregon
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed 16 June 2013 NEW

Rates were what I view as upper average, but room needs upgrades. Pros: Clean, nice TV w/ HBO, good wi fi. Cons, laminate on bath counter was loose, kleenex box empty, mattress were a bit worn and had depressions.

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Puyallup, Washington
1 review
1 of 5 stars Reviewed 6 June 2013

Furniture needed to be dusted. Floors needed to be vaccumed. Stains all over the floor! Stains on the walls! Filth in the sink! After 20 minutes my son had been bitten by bugs! We didn't stay and nothing in return! I wasn't aware that we were expected to live in such disgust. Not expectable not ever... Thank you for nothing... More

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westerninnbillings, Public Relations Manager at Western Inn Motel, responded to this review
13 June 2013

Dear Guest, Thank you for this incorrect review. Upon staying at our hotel, we remember all the great things you said about our hotel like the good breakfast in the morning, big flat screen t.v, and amazing customer service. We understand this review was written as payback for not letting you have a late checkout without a charge. Please do... More

Cody, WY
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 of 5 stars Reviewed 4 June 2013

We stayed in room 210 Positives: Sarah, the night desk clerk, is very friendly and helpful. Room was quiet. Bed was comfortable. Plenty of water pressure and hot water for showers. Fridge kept items cold. Microwave worked well. Coin laundry on site. Coffee and rolls/donuts available in morning. Negatives: Floors in our room needed a good vacuuming. Lots of crumbs... More

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westerninnbillings, Guest Relations Manager at Western Inn Motel, responded to this review
5 June 2013

Dear Guest, Thank you for this review. We are glad you enjoyed your stay at Western Inn. None of these issues about the room were addressed to the front desk clerk, and if they were she would have been happy to assist you. Concerning the issue about taxes, the taxes and fees were explained to you before the credit card... More

1 review
1 of 5 stars Reviewed 31 May 2013

Filthiest, scariest place i almost ever stayed in---i say almost because we changed hotels once we saw it---there is 10yrs worth of scum hanging from airvent, a pitbull in lobby, a drug deal going on in front of motel, door lock broken --- should have filmed The Shining here as it will really scare you to death

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westerninnbillings, Guest Relations Manager at Western Inn Motel, responded to this review
5 June 2013

Dear Guest, Thank you for this incorrect review. This is the first time we have ever received a review that has ever said something like this. I'm sorry but you have this hotel confused with Bourbon Street on 1st avenue that is 4 blocks away. We apologize for your experience at Bourbon Street, but we hope the next time you... More

Helena, Montana
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 29 May 2013

After booking a queen size room, on line and recieving confirmantion. I was called 30 minutes later and told the reserved queen room was not available. King available for an additional $16. That should have been a clue but I fell for it. Motel is old and in need of upgrades. Small very thin bath towels. Parking spots are very... More

Was this review helpful? Yes 1
westerninnbillings, Guest Relations Manager at Western Inn Motel, responded to this review
5 June 2013

Dear Guest, Thank you for your review. Any of these issues could have been told to the front desk but they were not. We try our hardest to give our guests the best service, and we will work with our guests if they are not satisfied. Here at Western Inn customer service is our top most priority. We hope you... More

Montana
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 19 March 2013

This is a cheap place to stay if you need to get to the airport the next morning. We should have looked elsewhere. The staff was great, can help you with flight problems if necessary, the rooms were clean, but there is no insulation from the sounds inside or outside of your room. I slept 2 hours total. If you... More

Was this review helpful? Yes 2
westerninnbillings, Guest Relations Manager at Western Inn Motel, responded to this review
23 March 2013

Dear Guest, Thank you for this review, we appreciate it. We are glad you enjoyed our hospitality and friendly service. Concerning the noise issue, we did have many kids staying here that night of the basketball tournament, but the issue should have been adressed to the front desk so they could have done something about it. Also, our shuttle does... More

Great Falls, MT
Contributor
19 reviews 19 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 March 2013

Had booked a room since this hotel was close to downtown, instead of the cheaper hotels near King Ave. Thought maybe we would give it a try since they were advertising remodeled rooms and new plush beds. Walked in to one of the 'before rooms' mentioned by previous reviews. Wall paper peeling off the walls. Bathroom counter missing trim, floor... More

Was this review helpful? Yes 4
uncle2sam, Guest Relations Manager at Western Inn Motel, responded to this review
2 March 2013

Dear Guest, Thanks for your review. We hope to see you back soon. Thanks, Guest Relations More

Bozeman, Montana, United States
Contributor
13 reviews 13 reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 20 February 2013

.I had forgotten how shady people could be until I stayed at this hotel. What was originally just an expected stay at a low-grade, dingy hotel has turned into a time-consuming battle of cancelling credit cards, disputing charges and contacting regulatory agencies. Without getting into specifics, I was charged for damages I did not commit, was spoken condescendingly to, and... More

Was this review helpful? Yes 3
Florence, OR
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 24 January 2013 via mobile

Walked into room and it was very warm! Slept with the window open in January. Didn't use the comforter or blanket due to some scary looking spots. Sheets were clean but very starchy. Bathroom walls were disgusting, shower had a lot of mold. I have never complained about to much water pressure but I was afraid that it was going... More

Was this review helpful? Yes 3
uncle2sam, Guest Relations Manager at Western Inn Motel, responded to this review
2 March 2013

Dear Guest, Thans for the review, and we hope to see you back soon. Thanks, Guest Relations More

Delhi
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 13 January 2013

I stayed at this motel during my visit to Billings,Montana recently. They picked me up from the airport and the room was very clean and well managed though not that big. Bathroom was clean and tidy. Breakfast was perfect with great customer service and hospitality. I really would recommend this motel for good sleep,clean rooms at reasonable price.

Was this review helpful? Yes 2
westerninnbillings, Guest Relations Manager at Western Inn Motel, responded to this review
16 January 2013

Dear Guest, Thank you for this great review, we highly appreciate it! We are so glad you enjoyed your stay at Western Inn and the great hospitality as well. We always do our best to give our guests the best we can. We hope sometime in the future you come back to visit. Thanks again! "Your Home Away From Home!"... More

 
 
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Additional Information about Western Inn Motel

Address: 3311 2nd Avenue North, Billings, MT 59101
Phone Number:
Region: United States > Montana > Billings
Amenities:
Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #26 of 44 hotels in Billings
Price range (per night): ₹3,400 - ₹4,726
Official Description (provided by the hotel):
We are conveniently located near Billings Intl Airport, Metrapark, St Vincent's hospital and Billings Clinic. Near Moss Mansion and 6-7 blocks away from Conoco Phillips Refinery. ... more   less 
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