We definitely will not stay here again! We were awaken at 3am by someone trying to open our door and saying that they were the police. Its a good thing we put the security latch on because they about scared us to death! It turns out that a toddler was roaming the halls and they were trying to find out...
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First and foremost I do apologize that your birthday get away was interrupted by this incident. I do regret that the lost child resulted in a late night search through out your guest room floor which in fact disturbed your sleep. While this was inconvenient the hotel did react in a manner that insured that the lost child was safely...
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This hotel may have been great once...however, the facility appears very outdated and does not live up to the Sheraton / Starwood brand. Customer service was lacking and I didn't even get my requested wake-up call. I would not recommend anyone to stay in this hotel (if you must stay downtown, I recommend the Westin instead) and will not reserve...
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I am very sorry that you did not enjoy your experience with us. I have shared your thoughts with the opertions team so that they are informed about your stay. While we do have some areas that need to be updated I am disappointed that you did not find our service acceptable. We will always welcome you back so that...
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Stayed one night here for business but it had lots to offer. Great bar/restaurant atmosphere with the hockey crowd before and after the Blues game. It is accross the street(diagonal) from Scottrade Center, I actually was able to get tix to the hockey game the night I was there. The Suite was perfect and clean and the staff was very...
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Thank you for posting your comments. I am glad that you enjoyed your stay and that you enjoyed our location across from The Scott Trade Center. We are also close to Busch Stadium if you are a baseball fan.
We hope to see you back soon.
R Kravitz
General Manager
St. Louis@sheraton.com
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Next to Amtrak station, beds were comfortable, nice gym, and good food!
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Thank you. Please join us again soon.
R Kravitz
General Manager
St. Louis@sheraton.com
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This wasn't our first choice for hotel but had a very better rate then others we were looking at...but what a nice surprise! Easy to find, excellent location, very nice hotel! We were able to walk 4 blocks north to the City Museum and back to Union Station for dinner before the hockey game at the Scottrade Center. It is...
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Thank you for your comments. I am glad that you enjoyed the hotel and all that there is to do downtown St. Louis. We look forward to welcoming you back soon.
R Kravitz
General Manager
st.louis@sheraton.com
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Great location, convenient to Busch Stadium. Spacious, clean rooms.
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I got a deal on the room rate from Hotwire, and when we walked into the beautiful lobby, we felt like we won the lottery. The staff is ridiculously nice and very helpful. Our room was quite spacious--important when you're traveling with children. Yes, the furniture is a bit worn as others here have said, but the beds are really...
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I am glad that you enjoyed your stay. Thank you for mentioning the friendly encounters that you had with our associates. This is great to hear. As you see there are a lot of fun attractions very close to the hotel. Come back and enjoy them again soon.
R Kravitz
General Manager
st.louis@sheraton.com
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The staff was friendly and professional, but the hotel is unmaintained and dirty. It was clear they were cleaning just not well. For example, the visible mopping over and over of the bathroom only in the main area allowing build up in the corners...or the deep stains in the tub from not scrubbing regularly, or the visible traffic marks and...
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I appreciate your feedback especially since it comes from a SPG guest. I am glad that you found the associates you encountered friendly and accomodating. I assure you that while the hotel does need some updating in terms of fixtures and furniture, we take the cleanliness of of our hotel very seriously. I have shared your comments with my operations...
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Stayed at the Sheraton this past weekend. Got a good rate through Hotwire - but would not have been happy if I payed full price. Furniture VERY worn, and the carpet seemed as if it needed a good shampoo. Bed was comfy and the room very large. I guess they let pets stay there because there was a dog barking...
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I booked our room through hotwire and got a great price. We went to a concert at the Scottrade Center and this was the closest hotel. After reading the recent reviews I wasn't sure what to expect. Our check in was quick and easy. I was hoping we would have two beds when I asked I was informed we had...
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512 Reviews
281 Reviews
