Moved to this hotel from another after my first night in St. Charles. Walked in the door and knew immediately this was the place to stay. Friendly, courteous, and clean was my first impression. The room was spacious and comfortable. Bed was very nice and soft as well. Location is wonderful near shopping, restaurants and the casino. Thoroughly enjoyed my...
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My first time ever running in to bed bugs. My wife and I enjoyed New Year's Eve dancing at the Q on Main St. So the hotel location was perfect. We got to the hotel dropped off our bags, called a cab and off we went. We returned to the hotel in the early morning hours extremely exhausted and did...
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Stayed here for 10 days while visiting the USA from the UK to attend my son's wedding in St. Charles. I chose this hotel because of the price and the facilities it offered. From the moment my wife and I entered the lobby, we realised we had made a good choice. Not only the was the room better than we...
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Was in St. Louis for a few days over the Summer as part of a short road trip through a few states and ended up staying at this hotel, which despite not being our first choice actually turned out to be higher quality for about half the price of the other hotel we visited. The staff were all very friendly...
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Thank you for taking the time out of your busy schedule to provide us with your feedback regarding your stay with us. We appreciate your business and your feedback. It is always a pleasure to get compliments regarding our staff and service because we credit our success in the lodging industry to providing good service and quality accommodations at affordable...
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My husband and I came to St. Charles for a little anniversary get-away. Robert at the front desk was polite and accommodating. We paid over $120 including because I really wanted a room with a jacuzzi bathtub. The room was fine, as was the bathroom. However, when I ran the water for a bath I could feel a ring of...
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Thank you for taking time out of your day to share your experience with others and I like to apologize on behalf of our entire staff that we were not able to meet your needs. I will definately keep your suggestions in mind if such a situation occurs again. I will also let Robert know that he is doing a...
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I recently stayed there for a weekend and called to a second room since we had a party of five. Originally I asked for a roll-away but they informed me they did not do that, which wasn't a problem as I wanted a second room anyways. The lady did not believe me when I said there would be 2 in...
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First of all I would like to apologize that you felt like you were mistreated. There has been some misunderstanding between you and the staff members. There were no non-smoking rooms available for that time period because of an event that was occuring in the area which you had come to attend. The only room we had was a smoking...
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My husband and I run a local business and bring in guests from out of town on a monthly basis. Our stay was very nice. The staff was great, the rooms were clean, quiet and comfortable, and there are many restaurants within walking distance. Up until now, we were booking our guests at a different hotel in the immediate area,...
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Thank you for taking the time out of your busy schedule to provide us with your feedback regarding your stay with us. We appreciate your business and your feedback. It is always a pleasure to get compliments regarding our staff and service because we do strive to please each and every guest. We would love to be of service to...
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Very nice and clean establishment. Have pets of my own. Did not bring along. The motel strickly stated..."No Pets", but the two dogs locked up in a room down the hall barked all night long. Must not be to tough with their policies. The guy at the desk was new and charged us much more than our agreed reservation confirmed...
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I would like to say I am extremely sorry that we were not able to deliver the high standard of service that we pride ourselves on. Please know that issues you mentioned while staying at our facility have been addressed. I would like to let you know that the property has been renovated. We have new carpeting in all guest...
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We chose this hotel because of it's close proximity to Main Street in St. Charles. At first glance it looks OK. The gentleman that checked me in had some trouble with my Best Western member card and with the check-in process in general. The lobby smelled musty. But the room seemed to be not to bad, until we got settled...
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I am extremely sorry that we were not able to deliver the high standard of service that we pride ourselves on. Please know that issues you mentioned have been addressed. The property has been renovated. We have new carpeting in all guest rooms and halls also the entire lobby including breakfast area has been renovated. Thank you for taking the...
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My husband and I stayed here on a Saturday night. The price for a Saturday, I thought was pretty good at 103.00 with taxes. Hotels in the same area on the same night were averaging between 200.00 and 230.00 due to events that weekend. It's a small hotel with a heated pool (we didn't use it, but it looked like...
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We really apologize about the inconvenience you had at our property but rest assured the issue with the children has been resolved. We would love for you to give us another chance when you are in the St. Charles area so we can provide the excellent service that we pride ourselves on. Thank you once again. Py, Manager
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71 Reviews
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