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Quality Inn & Suites


Hotel class 2.0 of 5
1425 South Fifth Street, Saint Charles, MO 63301
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Reviews you can trust

53% Recommend
2.5 of 5 stars 16 reviews
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By trip type
All (16)
[ Date ] [ Rating ]
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2 of 5 stars
Wentzville, Missouri
15 Jun 2009 | Trip type: Family

My friend dubbed this hotel as the "Unquality Inn" when I told her where I was going. I told her she was being silly. That is until I stayed here. We stayed at his hotel on election night for my son's birthday. The gentleman that was at the front desk when I checked in was very nice. He remembered me... more

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1 of 5 stars
Ballwin, MO
27 Apr 2009 | Trip type: Friends getaway
1/1 found this review helpful

First of all, I would like to say when my friend and I first went to the hotel to check out their suits for a bachelorette party for a VERY specific date, April 25th, the staff was so helpful and the price was great. We left to see other hotels but in the end we chose this place and booked... more

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1 of 5 stars
central Illinois
10 Jan 2009 | Trip type: Family

First, The promp service getting the booking for the hotel was outstanding however our stay at the hotel was a nightmare, First to start things off the only reason we booked it was we called and the pool was open. Yes it was open when we arrived to go swimming then some other patrons removed themselves from the pool and... more

Management response from
quality63301, General Manager

I wanted to take a minute to address the issues that you had during your stay at the hotel. First, I respond to all messages I get pertaining to issues at my hotel because my guests are of the upmost importance to me. I do not recall receiving any messages regarding this subject in the past few weeks. If your...

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3 of 5 stars
Iowa
23 Jul 2008 | Trip type: Family
1/1 found this review helpful

We stayed 2 nights at this Quality Inn. The hotel is perfectly fine. The rooms have been renovated, the beds are comfortable, except all double beds, not queens. The bathrooms seem a little run-down, but clean. The 2 elevators are a bit slow, maybe not quite adequate for the amount of rooms in the hotel as we often had to... more

Management response from
quality63301, Manager

Thank you for taking the time to review us. I wanted to take a minute to apologize for the inconvenience that you suffered by having to go to Denny's for breakfast because there simply wasn't any room in our breakfast area. Rest assured, we are currently contemplating ways that we may offer more seating in the breakfast area so that...

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5 of 5 stars
Germany
4 Jun 2008 | Trip type: Family

We selected this place from a coupon book while looking for a hotel close to St. Louis, and we were very happy with our choice. The rate was great, and the value was excellent. Rooms were immaculately clean with good amenities. Staff was very helpful with local information. Breakfast area is well-sized and while the selection didn't compare to what... more

Management response from
quality63301, Manager

Thank you for choosing our hotel and thank you for your kind words!!

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2 of 5 stars
Little Rock
3 Jun 2008 | Trip type: Couples

I've been meaning to get on here and write a review about this Hotel since we stayed. This website is very helpful when trying to find a decent place to stay. We were visiting my family in Lake St Louis for a week, 5 nights stay we had booked there. First room we got into-yes it was spacious, but just... more

Management response from
quality63301, Manager

Thnak you for taking the time to post your thoughts about our hotel. We take all comments, good or bad, into consideration and use them to help us determine where we need work. I apologize for the obvious lack of cleanliness in your room and I can assure you that these issues will be taken to heart and resolved to...

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4 of 5 stars
Rural Illinois
8 Jan 2008 | Trip type: Family

Our family stayed at this hotel on a vacation to St. Louis. It was about a 20 minute drive to all the things we wanted to see and do--City Museum, Magic House, Gateway Arch, etc. And it is located right off the interstate, which made getting around very easy. Because we have a big family, it is always a challenge... more

not so good
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1 of 5 stars
Kansas City, Missouri
21 Aug 2007 | Trip type: Couples
1/2 found this review helpful

My husband and I chose this hotel because we've had really good experiences with this chain and it was a convenient location for us, plus they accept pets. However it did not turn out so well. The entire hotel had a weird, musty smell - in the lobby, in the hallways, in our room. Our bathroom was in fair condition... more

Management response from
quality63301, Manager

I wanted to take the time to respond to your review and sincerely apologize for the troubles you experienced during your stay with us. We accomodate many guests each evening and it is our goal to make sure that each is 100% satisfied. It disappoints me to learn that we failed in your case. Please be assured that the issues...

Great place
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4 of 5 stars
Madison, Wisconsin
28 Jul 2007 | Trip type: Solo travel
1/1 found this review helpful

We stayed in this hotel for 2 nights in July 2007. We knew we were going to stay in St. Charles but did not make reservations. We stopped at the MO Welcome Center and found a coupon for this hotel at $49 per night. Now...I am usually suspicious of prices this low but we tried it. We had a huge... more

Management response from
quality63301, Manager

Thank you for taking the time to submit your review. I apologize that you found the breakfast to be somewhat crowded during your stay with us. We are currently working on ways to remedy that situation. Thank you for choosing our hotel and we hope to see you again soon!!

What a dump!
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1 of 5 stars
St. Louis, MO
4 Jan 2007 | Trip type: Couples
0/1 found this review helpful

This hotel should be torn down. The rooms are in need of a paint job badly. The bathroom looks as if it hasn't be updated in years. The only thing good about this hotel was the staff at the front desk, they were very nice. It's not their fault the place is a dump! There are several other hotels in... more

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Quality Inn & Suites Also Known As

  • Quality Inn Saint Charles
  • Quality Inn Hotel
  • Saint Charles Quality Inn
Address: 1425 South Fifth Street, Saint Charles, MO 63301