Stayed here because I could get a smoking room. Well, it was so bad, I decided to quit smoking. That's the good news. This place was so filthy, we had trouble getting to sleep. We wouldn't even sit on the sofa (stains) just like the carpet. Cold showers. Poor housekeeping. Just burn it down and start over.
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Dear DRS596,
Thank you so much for staying at the Quality Inn Westport. I am sorry to hear you did not enjoy your stay with us. We do offer a limited amount of smoking rooms and I am sorry to hear that you did not find your room up to your satisfaction. I hope you did bring this to the...
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My husband and I were in the St. Louis area the above mentioned dates and stayed at this hotel. We found the hotel to be clean, personnell friendly and helpful. The parking access to the lobby was great.
Overall we rate it at the top for hotels we have stayed at in the U.S.
The breakfast area was clean and...
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Dear Flora P,
Thank you so much for being a guest of the Quality Inn Westport. I am very happy to hear you enjoyed your stay and our wonderful staff. Thank you so much for taking the time to let us know how you rated your stay with us. Please keep us in mind for future trips to the St....
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If you are ever travelling in St. Louis and want real value, try the Quality Inn in Maryland Heights. It is so close to the airport and the staff is great. The beds are firm yet really soft like the temperpedic stuff. The breakfast in the morning has everything even hot waffles and fresh bacon and sausage. Whenever I am...
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Dear MarkKC137,
Thank you so much for staying at the Quality Inn Westport! We are happy to hear you enjoyed your stay and have made us your home away from home when you are in the St. Louis area! We certainly value your opinion and thank you so much for letting us know how we did on your past stay....
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I book 2 rooms for a Friday Night Get together. The staff was very nice and helpful. The hotel has seen better days but it was a nice deal for the money.
The pool was cold but they were working on it. I was sad to see that the Hot tub was gone.
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Dear Daninstlouis,
Thank you so much for being a loyal guest of the Quality Inn Westport when you are in our area. I am happy to hear you were satisfied with your stay with us. We are happy to report the new pool heater has been installed. Now that our pool improvements are completely finished we would love the opportunity...
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This hotel is causing a BAD name for all "Quality" Inns. I read the reviews and was hesitant about booking, but my son's college soccer team was staying there and since I do not get to see him much now that he is away at college I went ahead with the booking because I wanted to spend some time with...
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Dear Kellison3,
Thank you so much for choosing at the Quality Inn Westport. I am sorry to hear you did not have a good experience and greatly hope that this issue was brought to the attention of management to be immediately resolved. We do take these complaints very serious and would have taken action right away to make sure the...
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Wow...where to start. Carpet throughout the room was disgusting with huge, nasty stains everywhere. Huge, gross reddish brown stain on corner of box spring. Same type stain on sofa bed mattress. Base of Doors & baseboards rotting.
Food chunks stuck on wall which were not cleaned off by housekeeping while we stayed. I cleaned them myself. Sticky substance and food...
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Reviewed 7 October 2011
Dear Momof3bluegrass,
Thank you so much for staying at the Quality Inn Westport. We appreciate you bringing these issues to our attention. We are pleased that after a discussion with management we did come up with a resolution that met your satisfaction. With any reward points management unfortunately can not just “give them back” Choice requires the guest contact them...
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Okay, to start off everyone that works here is RUDE! our room was disgusting when we got here, our bathroom was absoulty nasty, sink broken. All plug in's are BROKEN. Lights broken. the pool is also disgusting and ice cold. There was trash EVERYWHERE in the court area. And there were no clean towles in our room, so i go...
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Dear chelseyisawesome,
Thank you so much for staying at the Quality Inn Westport. I am very sorry to hear you did not enjoy your stay. I am also sorry to hear of your issues and wish this would have been brought to the attention of management so we could of worked both on the room end and the staff end...
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I'll start with the good. Adjoining this trap is a bar/restaurant called Syberg's -- good food, loud music, and available girls. That is why it gets two stars. Otherwise the hotel is a mess. It's hard to begin.
You check in on the third floor which has (along with the fourth) "poolside rooms." The first two floors are a dungeon;...
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Dear Zakan_11,
Thank you so much for staying at the Quality Inn Westport. We certainly appreciate your comments so we can improve. I am very sorry you experienced some issues during your stay; I hope these were also communicated to our front desk agents so they could get these resolved. I hope you will give us another try in the...
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I ran a public pool for NYC Parks Dept....Had to get a Dept of Health certification.... This pool had cloudy water for days.(Ever hear of a kid drowning at the main drain? Can't see anything under the surface !) I NEVER,in 4 days, saw anyone test the water.(Should be EVERY HOUR !) Our final day I did see a worker...
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Dear travelerDanville_va,
Thank so much for staying at the Quality Inn Westport. We do take the condition of our pool very serious and I can assure you our staff is responsible for logging and keeping records of the pool care which is audited by management. We are pleased to inform you that we are in the process of renovating the...
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This hotel should be set on fire and rebuilt. We paid $80 a night to contract a respiratory illness. I'm sure this hotel does not reflect the intended quality of the Quality Inn line of hotels. It was obvious that the owners have deglected the cost of maintenance.
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Dear FourWages,
Thank you for staying at the Quality Inn Westport. We do take your comments very seriously, and are very sorry that your stay was not up to your standards. We did also want to address the wear and tear of the hotel, and want to assure you we do have several projects in the works to improve the...
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30 Reviews
41 Reviews
41 Reviews
