pool had entirely too much chlorine NO clean towels and it wasnt even busy. We had a wedding reception and the servers were serving champagne to a 13 and 14 year old kid without paying attention. Bartender would have too if I didnt step in. Entirely too high prices, no wifi in room unless you paid. Breakfast was $16 a...
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This is the second time that we stayed there and the 1st time was alright. Nothing to write home about but the room was o.k. The second time was horrendous. Though there were a few things that were out of their control, I will list them anyway.
1. First and worst of all was that my husband dropped his wedding...
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My wife and I have always preferred Hampton Inn, and after this stay we will again. The lobby and bar area is very nice but the rooms are nothing special. Several people on here like the pillows but I didn't care for them, they were a down type of pillow which I don't care for. (just my preference). I expected...
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We had an excellent stay and the accommodations were outstanding; I would recommend this hotel and stay again.
Dear Aaron R from Columbia, Mo:
Thank you for writing this review. I am glad that you liked our hotel and I do hope that you will be returning to see whether it is for a soccer tournament or for any other reason. I hope you have a great Holiday weekend.
Sincerely,
Dan Gough
General Manager
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I brought a soccer team here in March 2012 and was very pleasantly surprised. I travel quite a bit for business/personal and was worried that a hotel like the Doubletree wouldn't be very accommodating for a soccer team. They were perfect. They didn't look down their noses at the team and the players were very respectful of the hotel. We...
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Dear NeedaVacation:
Thank you for writing your review this week. I don't know if we have it all figured out but we are trying. Our guests needs change all the time, and we are desperately trying to keep pace. I don't know about you, but I don't like these people that turn up their noses at athletes and tournaments. They...
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The room was fine, but the bed and staff were excellent! Great pillows. We were very pleased with the service and hospitality we received from Adam glen of the front desk. He took the time to tell us of the area and made some great suggestions.
Dear Jimmy51073:
Thank you for staying with us and for writing your review this week. We typically receive very good reviews on the beds and the pillows. Thank you for recognizing Adam Glenn, our Front Office Manager. Adam graduated from the University of Missouri Hospitality Program three years ago and has worked for our company, Lodging Hospitality Management almost six...
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I stayed at this property for an entire week and they did not replace the soap the entire time during my stay. I made the front desk aware of the basic items not being replaced like the soap, cleaners and ice bags and they just kept sating sorry but not doing anything to improve the service. The hotel is worn...
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Dear RBryan:
Thank you for writing your review. I do have to wonder if you did stay in our DoubleTree. You mentioned that everything on the bed old and worn. Just a few months ago we completed placing all the new DoubleTree "Top of the Bed" items on the bed. This means, that every bed received new runners at the...
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Generally I really enjoy this hotel, but unfortunately, on my most recent trip, the jacuzzi was not in working order. I don't mean to sound shallow, but that was the primary reason for choosing this primary. The pool/jacuzzi area is very nice and the rooms are comfortable, But after a long work week and a four hour drive to St....
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Dear yminkc from Kansas City:
Thank you for staying with us. I am sorry the whirlpool put a damper on this recent visit. Everything is up and working in the pool and spa now. I hope you do return soon to see us.
Sincerely,
Dan Gough
General Manager
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I am used to staying at Hampton Inn, Homewood Suites and such, and hence my review may be a bit biased by this.
The Double Tree at Westport, St. Louis is a nice hotel, and has standards that we associate with hotels of this group. The hotel and the room was clean. I like the fact that there was a...
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Dear Tamizhan3:
Thank you for staying with us. You write a thorough and very accurate review. Thank you for commenting on the cleanliness of your guestroom. All the rooms are equipped with refridgerators. We do charge for internet, unless you are a Diamond or Gold member, and many of our corporate clients have the internet in their rate. I love...
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Nice hotel, great beds! Lounge/bar area was great. Service from everyone was very good. The fitness center needed a new floor.
Dear Katie D:
Thank you for staying with us recently and for taking the time to compose this TripAdvisor review. I am glad that you appreciated our hotel and staff. You are correct about the fitness center flooring. The equipment is all in good shape but the flooring does need to replaced. I submitted a waiver two weeks ago to...
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