The hotel in and of itself is decent. I stayed during the week and it's mostly business travelers. Beds and rooms are good. I will say that I expected a little bit better beds for the Club Level but that's ok. The walls are super thin. Unfortunately I was on the 6th floor so whatever was above me (fan?) runs...
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Dear Valued Guest,
Thank you for taking the time to give us your feedback & inform us about the honesty of our housekeeper this makes all of us here at the Sheraton Westport Proud.
I apologize that the beds were not to your statisfaction, the beds in guest rooms are the Sheraton Sweet Sleeper bed per Starwood standards
Thank You...
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Every year we are there for the Gateway of America toy show. The two gals in the dining, Sherri and Shelly ALWAYS remember us and greet us like we are family. At the front desk Sarra and Angie went above and beyond for us. It was a great stay again!!!! Thank-you!
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Dear Valued Guest,
I would like to thank you for your posstive comments regarding our property, service & great Staff
I am pleased you found our location ideal during your time in St. Louis
We enjoy having your group here every year & look forward to your next visit
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me and my wife stayed there and had a great stay sherri the hostess was great she remember our names and was very pleasent. and the frony desk girl i think gina was also helpful. the remolded room were more than i exspected will come back and stay again.
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Dear Valued Guest,
I would like to thank you for your positive comments regarding helpfulness of staff.
We are also pleased that you found our location ideal during your time in the area & the newly remodled rooms hotel complete a multi million dollar reservation in April 2011
Looking forward to connecting with you in the future
Thank You again
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We've been using this hotel for a number of years. The staff and sales manager Nancy Masterson make our events an extremely pleasant experience. On the outside chance that something arises from any of our 600 attendees, Nancy and her team are quick to respond and keep everything moving flawlessly. We'll keep coming back because of that and we feel...
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Dear Valued Guest,
It's with honor to serve your group we love having you guys here & truly enjoy connecting with each & everyone of the members
Pleased to hear that the staff & Nancy Masterson have met your expectations & you enjoy your stay with us
Looking forward to your next meeting
Thank you
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I've worked with the Sheraton Westport staff for a few years now in planning conferences and they have always gone above and beyond to meet all of our needs and help our events run smoothly. Nancy Masterson has been my main point of contact in booking hotels and I each time we meet I come away feeling like she has...
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Dear Valued Guest,
Thank you for your kind review. We are pleased that our Sales Manager Nancy M. has gone above & beyond to reach your expectations.
We strive to make every guest feel like they are at home away from home & its with feedback from our guests that we continue to grow & provide great customer service
We...
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We travel to St. Louis once a year for a party at this hotel and it is terrific! The staff is wonderful and very accomodating. The restaurant and bar are great. Highly reccomended!
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Dear Valued Guest,
Thank you for staying with us & for your feedback
Pleased to hear that you have enjoyed your stay with us, newly renovated restaurant & bar also that you found our location ideal for your needs.
We strive to make every guest feel like they are at home away from home & it is with feedback from...
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Sheraton Westport Chalet was a great place to have our National Sales Meeting. The staff was very professional and did a wonderful job in helping us with details for our meeting. The food was very good. The rooms were updated and the beds were comfortable. We will definitely use them again.
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Dear Valued Guest,
We are delighted that you have enjoyed your stay with us & look forward to serving you next time you are in the area
I am especially pleased to hear about the helpfullness of our team members. Thank you for staying with us & for taking the time to give us your feedback
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St. Louis is often used by national organizations to hold conferences due to proximity. This hotel hosted such a conference for more than a week. Clean, uodated rooms and a warm, courteous staff welcome the attendees. All rooms are modern, very comfortable and well appointed. The staff is etremely friendly and professionally hospitable. The comfort food is very good with...
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Dear Valued Guest,
I would like to take this opportunity to thank you for staying with us & for your feedback.
Pleased to hear that staff has gone above & beyond to ensure your conference & stay went as expected.
We truly believe that connecting to what is important to our guest is very important to our success.
We look...
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My family stayed at Westport Chalet on Saturday, Jan. 21, 2012. I have been there several times and always had a pleasant stay. However, this time was completely different and so disappointing. My kids and I were awakened repeatedly from 1 am to 4 am by noise from the hall. There was a group of people somewhere in our hall...
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Dear Valued Guest,
I would like to take this opportunity to thank you for staying with us & for your feedback
We apologize for the poor perception you received from our security department’s response to a guest complaint of noise. To ensure the comfort of all our guest the resort maintains a quiet hour after 10pm.
We are dedicated to...
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It was a very good experience. Service was provided promptly. Shelly greeted us each morning by name when we went in for breakfast. I stayed on the club level and had a nice view of the pond out my balcony door. The room was neat and clean. Everyone there was courteous and pleasant.
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I would like to thank you for taking the time give us your feedback
Pleased to hear that you have enjoyed your stay with us & glad our staff was able to meet your expectations. We truly believe that connecting to what is important to our guests is very important to our success.
We look forward to seeing you in...
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396 Reviews
