I appreciate you taking the time to write a review of your experience with us. I am excited to read your remarks about how you enjoyed the location and the kitchenette; however, I am very sorry that your room wasn't quite up to par. I discussed your comments with the team, and we are going through the rooms and making... More

Thank you so much for sharing your experience with us. Please accept our apologies that the bed was hard. Still, we are happy to know that we were able to help you enjoy your stay with our kitchenettes, safe parking, and clean room. It's great to hear that the staff was friendly too. The staff and I would like to... More

I received a copy of your review, and wanted to take a moment to personally respond. The lack of linens and items left from the previous guest you described is unacceptable, and I sincerely apologize for your experience. Your comments were reviewed by the staff, and we will be changing the way we inspect our rooms to make sure your... More

I would like to personally thank you for taking time out to write such wonderful things about your experience at Extended Stay America Kansas City - South. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we... More

I received a copy of your review, and wanted to take a moment to personally respond. I am so sorry to hear that our staff didn't respond promptly to your needs. I am working closely with my entire staff to insure that your room and customer service concerns do not happen again in the future. I appreciate you bringing this... More

I would like to personally thank you for taking time out to write such wonderful things about your experience at Extended Stay America Kansas City - South. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we... More

I appreciate you taking the time to write such an outstanding review of our property. I'm so pleased to hear that you enjoyed our accommodations as well as hearing how terrific you thought our staff was! Thank you for choosing Extended Stay Hotels. We hope to see you again soon! More

I received a copy of your review, and wanted to thank you for all of your wonderful comments regarding the hotel, the management and the staff! It's great to hear that you felt the property was convenient, clean and well secured. The fact that we have received such wonderful compliments from such a seasoned business traveler is what I am... More

Thank you for taking the time to write a review of your stay. I'm glad that the management team was able to assist you in a time of need. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future under different circumstances! More