This hotel is next to a nice shopping mall and many upscale restaurants. It is between the downtown area and plaza shopping district. Each are about 10-15 minutes away by car or taxi. I was there during a sports convention so the hotel was very busy (less personal service and noisy). Note, this hotel does frequently host conventions so you... more

we had a great stay at the hotel but the whole trip was ruined when a security gaurd told us " don't kiss here we are a family place!", while she causally tapped her gun holster, Kansas is not a (Gay )Friendly State save your $$$'s and don't ! come here!! more

Great location and environment. Went to Kansas City for conference at convention center, worth the 1.5 mile trip to stay in a nice envionment. more

My husband and I stayed here with our corgi on the first night of a BBQ road trip around the midwest. The room we were in was incredible. The service was great and we liked the location. We were just there for a night but really enjoyed the hotel. more

Would not stay here again if it were a gift. This hotel staffs the front desk with arrogant, dishonest, non-responsible people. They lied at check-in regarding parking and fees; they lied again when I spoke with them later that evening to clarify parking and fees; they lied when I tried to leave the garage and was told by staff in... more

I stayed here in September for an onsite Conference. Overall, the hotel was one of the best things about KC. The rooms were spacious and clean. The beds were comfy. I can't say there was anything extraordinary about the Westin, but there wasn't anything wrong with it either. The lobby restuarant was good. KC, on the other hand - nothing... more

Great hotel. I loved that it was so close to lots of stuff to do. The only down side is that it was hard to get everything that was offered. When we booked it said they would have a fun pack for children but they were all out. They staff was nice though and they did offer us have a... more

We love this Westin - our company uses this hotel for a conference every year and we always love it. The location is great and the attached mall is perfect. The rooms are clean, nice, spacious and well maintained. The service is always great and everyone is very friendly, helpful, supportive, and knowledgeable. The hotel offers a coupon books chock... more

Husband and I stayed here two nights. We got a special 'Tour of Missouri fan' rate, which was about half the regular price. The lobby is beautiful,as was our spacious room. Everyone was very helpful and friendly as well. Loved having the Crown Center shopping mall attached to the hotel! I ate breakfast in the Westin restaurant one morning, but... more