Dear Michael H I apologize for the challenges you encountered during your stay with us. The Central Reservation agent who took your reservation should have clarified and/or had you confirm that the Pay per View fight would be available through the pay per movie channels at the Hotel. I apologize for this. I do not know of any hotels that... More

Dear Ajsevic Thank you for taking time out of your busy day to share your stay with the Guests of Trip Advisor. We do have a great location situated between the Country Club plaza and Westport. Concerning your displeasure for the parking charge, we were forced to go to a parking gate as we had non guests utilizing our parking... More

Good Day Anja D Thank you for your kind words about your recent stays with us. I wish you could see the staff beam with pride when I review your comments with them. I am very fortunate to have a great team that truly is concerned for our Guests. Thanks again for your review and patronage of our hotel and... More

Good Afternoon Dhati L What a pleasant surprise to see a review of your recent stay with us this evening. You are correct that you can access both Kansas & Missouri locations very easily from the Hotel. Thanks for your review and patronage of our hotel and I hope your future travels will bring you back to Kansas City and... More

Thanks for staying with us & completing the survey. I apologize for finding the item you mentioned upon check in and apologize for this tarnishing an otherwise pleasant stay with friends and colleagues. Please note that I have spoken to our Housekeeping staff on this. Thanks again for your review and patronage of our hotel and I hope your future... More

Good Morning Ms. Meredith L Thank You for your kind words and your detailed review of your stay with us. I cannot wait to high five our Engineering, Housekeeping, Front Desk & Breakfast staff over your comments about the pool, Shuttle service, & their friendly service and helpful attitudes. Thanks again for your review and patronage of our hotel and... More

Good Afternoon Secretfinder Thank you for taking time out of your busy day to share your stay with the Guests of Trip Advisor. I am almost certain that the reason we selected a suite away from the elevators was so the toddlers would not be disturbed during nap time. I am happy that you found our bed to your liking... More

Good Morning Alexander Delarge Thank you for taking the time to review our hotel on Trip Advisor. I was happy to see that The Breakfast, pool, fitness center and shuttle service were to your liking. Please note that we do have different pillows available and on your next stay please do not hesitate to request them prior to or when... More