The staff and I read your review, and would like to thank you for writing such positive things about our hotel and staff. I'm thrilled that the team was friendly and helpful to you. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. More

I want to thank you for taking the time to post a review of your stay. I am proud of our team for providing you with friendly customer service. Please accept my apologies that the in-room amenities including kitchen utensils and towels were not in-line with our company's standards. The team and I are currently inventorying each guest room and... More

Thank you for taking the time to write a review of your stay. We are glad to hear that you and your guests found our rooms comfy and cozy and also that you found the size of the room to be very accommodating. We also appreciate your feedback on our "Grab-N-Go" breakfast. We continue to strive to make improvements through... More

Thank you for taking the time to fill out a survey regarding your recent stay with us. I apologize that we failed to meet your expectation during your stay with us. We take great pride in providing a home away from home experience for our guests and we disappointed you in that regard. I will use your survey as a... More

Thank you for your great review of our property. It's great to hear that we met your expectations. We recently went through a refresh and are thrilled that you enjoyed our new amenities. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future! More

I received a copy of your review, and wanted to take a moment to personally respond. The condition of the guest room you described is not acceptable, and I sincerely apologize for your experience. In response to your feedback, I am holding a full staff meeting to share your experience and provide additional training to ensure that this does not... More

I received a copy of your review, and wanted to take a moment to personally respond. The situations you described are not acceptable, and I sincerely apologize for your experience. To make sure this doesn't happen again, I am working with my team members and providing additional training to improve the level of service we provide our guests. I am... More

Thank you for your great review of our property. I'm so pleased to hear that our staff went above the call of duty to help you dig out your vehicle. We certainly appreciate all of the kind things you said. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future! More

Thank you for your great review of our property. I'm so pleased to hear that we are your number one choice when you travel to Kansas City and that you are always pleased with the price, quality and service. Thank you for choosing Extended Stay Hotels. We hope to see you again soon! More