Upon checking in, I was greeted by a smiling face at the front desk! She was very friendly, told me about all the amenities available, and showed me the best place to park to access my room. The lobby could use some TLC, though! The carpet and furniture look a little worn. My room was very nice, had everything that...
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We truly appreciate your feedback. We enjoy sharing such kind comments with our staff members, and especially the front desk team. We hope that you will stay with us again the next time you are visiting Joplin.
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Very friendly staff! Check-in and check-out were very efficient yet still friendly. The only complaint would be the decor throughout the hotel needs to be updated! overall great stay!
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Thank you so much for your kind comments! We have already forwarded them to our staff. We appreciate your feedback and are glad that you enjoyed your stay with us!
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I booked this hotel on Hotwire hoping it would have been the Hilton Garden Inn and was terrified when I read the reviews for this place but decided we would give it a shot anyway. The room was clean but old. One bed did have yellowed sheets so we slept in the other one and it was ok. Firm and...
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Thank you for sharing your experience at our hotel. We have already forwarded your comments to our management staff and are addressing the issues you mentioned. Thank you for starting 2012 with our hotel, and we look forward to your return.
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Hotel seems outdated and needs new everything. Staff was attentive. Very odd layout requires lots of walking to get lobby. Great location.
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Thank you for your kind comments regarding our staff. We will be sure to share them!
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Cons: The entry looks old, the desk clerk was not friendly, the elevator smelled strongly of cigarette smoke, the hotel had a musty odor, the truck traffic noise from I-44 could be heard all night, the bathroom fan noise was loud, the breakfast buffet was overpriced, the room price was too high for the value presented, the hotel has a...
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Thank you for taking the time to share your recent experience at our hotel. We do apologize for the less than satisfactory accommodations you received. We appreciate the opportunity to correct inconveniences our guests experience during their stay. Many of these could have been addressed during your stay, and we kindly appreciate that opportunity. As always, we will share your...
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When you check in, you think the hotel is going to be fabulous! The common area is very nice. The rooms are horrific. I was slammed by a musty odor and woke up with no voice. My socks were brown on the bottom dirty carpet. The only saving grace was the fitness room. It was pretty nice....but if the rooms...
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Thank you for sharing your comments regarind your recent stay. We strive to provide excellent service and clean facilities, I do apologize if this was not your experience. We are continually training our staff to provide clean rooms and kind service to all of our guests. We appreciate your honesty and will share these comments with our staff.
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While this was a well worn, tired property, they were VERY dog friendly. In fact, they have a jar of dog biscuits at the front desk. I was given the room of my choice and, all and all, it was a good stay. Because I had two dogs with me, I ordered room service from the restaurant. It was above...
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Thank you for your kind response! We are so glad you chose to stay with us and hope you and your faithful companion will return soon. We'll keep the dog biscuits waiting!
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This place seemed like the typical Holiday Inn...nothing too fancy but mcuh nicer than the average roadside motel. The rooms are not of medium size and are very clean. There is plenty of parking and free WiFi.
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Thank you very much for your kind comments. We are so happy to hear that your stay was an enjoyable one. If your travels lead you to Joplin again, we hope that you will stay with us!
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I stayed at this hotel a couple years ago and remember it being kind of.... grimy. Not disgusting or filthy, just a little dirty. Since the rebranding and remodeling of some of the older Holiday Inns, I thought I would give it another stay. I can't say that I am impressed, but far from the worst stay I have ever...
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Thank you for sharing your experience with us. We appreciate all feedback from our guests and I have already forwarded your response to our management staff. I can assure you we will address these issues you expereinced to prevent them from happening again. We do apologize for the inconveniences you experienced and thank you for taking the time to give...
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I would call this hotel average and in need of a some updating. However; my stay was not too bad.
The room was clean (carpet OK, seen better) and the bathroom appeared to be newly updated. I did have a room on the corner of the building that was a little smaller than most rooms (room 338). For instance, I...
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Thank you for your kind comments regarding your recent stay. We truly appreciate your feedback and have already forwarded your comments to our management team. As you mentioned you were attending a conference at our facility, and we do hope that you will return!
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48 Reviews
44 Reviews
19 Reviews
