We came for a wedding that was at the Elms and we stayed as well, the wedding was beautiful rooms at the hotel were a joke. Very modern rooms but out water did not work. Another member of our families room has no air conditioning. There is no complementary coffee. The staff was so under trained they didn't have a... More

About a year ago, I had wanted to treat a friend and I to a weekend of relaxation, and naturally, The Elms came to mind. My mother swore by The Elms, as it was one of the nicest, most up-to-date hotels....that is, of course, when she was there in 1978. I walked into the lobby and I was ecstatic. The... More

We have stayed at The Elms several times, it is my son's favorite place to stay. For his 12th birthday he invited 3 friends and we all stayed at The Elms. He accidently left his Aeropostle hoodie ($63) in the room and I left my laptop charger. We called the front desk and they reported that housecleaning had found both... More

I was hopeful this place had some charm, but was so unimpressed. We attempted to go to the "spa" which may have been nice & last cleaned in the 80's (seriously). It was just worn down, gross, & borderline hospital like..except dirty too. This place needs a major cleaning & remodel- it could really become a destination. Clean, remodel &... More

My family spent a weekend in Excelsior Springs and can't wait to go back next year. The Elms Resort is dated, but due for massive renovation this winter. While the beds and decor were not exceptional, the staff absolutely was. Check in was easy. The staff opened the Library Lounge so we could watch an important football game in comfort...while... More

Here for business meetings which is the only reason I would stay here. The whole place is very dated. The rooms are dirty and very dated. The bed and pillows are hard as rocks. WiFi's best signal is low...never anything higher in the rooms. Hopefully with the hotel shutting down for 6 months for renovation this once high-end hotel back... More

My husband and I along with 7 other couples rode our motorcycles down for an overnight to stay at The Elms and eat at the Wabash. The hotel has so much charm and is really beautiful even though her looks have faded. Check-in was great, super nice folks at the front desk. Another couple split a room with us and... More

It was a perfect spot for our family (25 of us) to gather and enjoy. I was a little nervous about what to expect at The Elms, after reading some reviews, but my worries were completely unfounded. The Elms was immaculate, lovely, the food was great, service was outstanding. Plus, it was fun to be in a place with incredible... More

This was the worst "busman's holiday" I have ever had. The hotel itself was at one time stately, but those days have gone the way of Harry Truman. Our room was devoid of furniture, save the bed and one chair. The bath tub was filthy, the room stank, it overlooked a decaying roof, covered in moss and we had a... More