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Residence Inn St. Louis Westport Plaza

3.0 of 5
1881 Craigshire Road, Creve Coeur, MO 63146
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Ranked #5 of 11 hotels in Creve Coeur
4.0 of 5 stars 30 Reviews
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30 reviews from our community

    Trip type
Traveller rating
    13
    10
    2
    1
    4
Date Rating
gtraveler8001
Cleveland, Tennessee
1 review
1 of 5 stars Reviewed 13 February 2012 NEW

Where to begin? First and foremost the neighborhood was sketchy. I asked for a quiet room and was given a room connected to the fitness center across from the laundry. I was then given a "new" room and proceeded to unload my things. Upon entering the room I observed some cosmetic and cleanliness issues. The couch was stained and had... More

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brijanmax
Livermore, California
Reviewer
4 reviews
5 of 5 stars Reviewed 9 December 2011

We stayed for 7 nights here in December. It was cold outside but nice and warm in our room. The staff was very friendly and often asked if there was anything we needed. We had a minor problem with our TV (no HD reception), and they responded within minutes of my call. The room was spacious, well appointed and comfortable.... More

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Cubs_Fan007
Chicago
Contributor
11 reviews
9 helpful votes
5 of 5 stars Reviewed 9 December 2011
1
person found this review helpful

We stayed during the world series and the location was perfect. About 30 minutes from downtown St. Louis and easy access to the highway. Rooms are very spacious and have their own full kitchens. The housekeeping could have been a little bit better, toilet paper was not replaced on one of the days. Overall though it was clean. Free hot... More

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Pankaj A
Bangalore, India
1 review
1 of 5 stars Reviewed 29 November 2011

35 days since I checked out, hotel (Residence Inn By Marriott St Louis Westport) is yet to credit the amount ($220) that they block for security reasons (as against promised time of 3-4 days) I checked in on 22nd October, Saturday and checked out on 24th Oct, Monday. Worst part, there is any contact e mail adress, and when I... More

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chuck schoene, General Manager at Residence Inn St. Louis Westport Plaza, responded to this review
30 November 2011

Mr. Arora, I am very sorry about the problems you have had in getting your money released from your hold. I was only brought aware of the situation Monday from another property you had contacted about the extended hold. Now that we are aware, we are researching it and will have any hold released right away. Again I am very... More

2bluewater
Ohio
Senior Reviewer
7 reviews
14 helpful votes
4 of 5 stars Reviewed 1 October 2011

I was pleasantly surprised with this property. Room 921 was a large queen bed room (no fireplace), sitting area, nice flat screen TV, 2 closets and the kitchen area. Room was comfortable enough, I had no issues with the internet connection. The highlight of my stay was the nightly reception. I was shocked that it wasn't just cheese and crackers... More

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chuck schoene, General Manager at Residence Inn St. Louis Westport Plaza, responded to this review
2 November 2011

First let me say thank you very much for choosing to stay with us at the Residence Inn by Marriott Westport Plaza. We appreciate your patronage and your kind words. We consistently try to go above and beyond the expectations of our guests and is very encouraging to see it so well received in our evening reception. Regarding your three... More

smilinggypsy
Missouri
Senior Contributor
26 reviews
8 helpful votes
4 of 5 stars Reviewed 12 September 2011

Nice hotel and the staff were friendly and helpful. Breakfast was good and nice to have your own kitchen .the whirlpool was being remodelled so did not get to use that, otherwise great visit. More

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chuck schoene, General Manager at Residence Inn St. Louis Westport Plaza, responded to this review
2 November 2011

Thank you so much for taking the time to let us know about your stay. I will pass on your works of kindness to the staff and kitchen who both work very hard to deliver a Memorable stay with us at the Residence Inn by Marriott Westport Plaza. Would also like to personally apologize regarding the spa. That can be... More

Kleanneb
1 review
5 of 5 stars Reviewed 12 August 2011

The lady running the breakfast area was wonderful! She was SO nice and went above and beyond for everyone I saw her interact with! Love the rooms and great shower! Shower is a big deal for me!! Loved it!! More

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Mark Stevens, General Manager at Residence Inn St. Louis Westport Plaza, responded to this review
14 August 2011

Thank you so much for you kind words, I will pass on your comments to Colisha during our daily staff huddle. One of the best ways to maintain a great service oriented staff is to share with all employees positive comments about the staff, Colisha will love it. I'm glad you enjoyed the shower as well, we strive to put... More

M1Light
Washington, Illinois
1 review
4 of 5 stars Reviewed 1 August 2011

Our only complaints were the pool was overcrowded most of the time and there weren't enough seating areas for families of four or more at breakfast. It didn't help when a person would sit by themselves to eat at a four-person table. We had to split up our first day and sit at seperate tables. The room looked just like... More

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feline_friend
London
Reviewer
4 reviews
2 helpful votes
4 of 5 stars Reviewed 27 July 2011
1
person found this review helpful

My partner and I have stayed at the Residence Inn Westport Plaza many times over the years, most recently this past June. Residence Inns generally are comfortable (this one has nice large rooms), we like having our own kitchen facilities and the free local phone service, internet connection and breakfast are always welcome. This time the price came in at... More

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Fluffyin816
Lee's Summit, Missouri
1 review
1 of 5 stars Reviewed 10 July 2011

After driving 3 hours from KC to STL and my boyfriend driving 9 hours from Atlanta to STL only to find that this hotel was very dated and DIRTY. When I walked into our suite I was immediately disappointed. The carpet was DIRTY, the tiles near the bathroom was uneven causing me to almost fall, and I was totally outdone... More

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Mark Stevens, General Manager at Residence Inn St. Louis Westport Plaza, responded to this review
12 July 2011

Dear Fluffyin816, Thank you for taking the time to provide feedback about our hotel. I truly appreciate you doing so as it helps us improve our hotel and overall guest experience. I understand that our carpets can tend to show dirt very easily. We recently installed carpeting with a light and refreshing pattern which needs to be professionally cleaned frequently... More

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Residence Inn St. Louis Westport Plaza Also Known As

  • Residence Inn Saint Louis
  • Saint Louis Residence Inn
Address: 1881 Craigshire Road, Creve Coeur, MO 63146

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