I want to thank you for taking the time to post a review of your stay. I am proud of our team for taking the time and efforts to assure our valued guests, such as yourself, enjoy their stay. It is our goal to make sure every guest leaves with 100% satisfactory. Your response tells me that we have done... More

Thank you so very much for your nice review of our property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to... More

Thank you for taking the time to review your recent stay. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am. We know that you have several lodging options, which is why it is so important to us that we provide you with a... More

Thank you so very much for your nice review of our property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to... More

Thank you for taking the time to write a review of your stay. I am sorry to hear that your stay was not 100% satisfactory. In response to your feedback, I am happy to tell you we are working on renovations and refreshes company wide to help eliminate issues such as some of the ones you mentioned.. I would also... More

I would like to personally thank you for taking the time to write such wonderful things about your experience. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. We strive to... More

Thank you so very much for your glowing review of Extended Stay America Columbia - Stadium Blvd. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm)... More

I recently received a copy of your review of the Extended Stay America Columbia - Stadium Blvd. Our company prides itself on excellent guest service, so it was gratifying to read your feedback about our staff. I would like to give you my most heartfelt apology regarding the part of your stay that was not satisfactory. Given how hard we... More

I recently received a copy of your review of the Extended Stay America Columbia - Stadium Blvd. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies. I do appreciate the opportunity to address your concerns about the condition... More