Chateau on the Lake is a beautiful hotel. The hotel staff was very knowledgeable and helpful. The room was beautiful. It was very large with a nice sitting area. Every part of the room was comfortable. The two sinks was very helpful. The room was made up perfectly each day. We went to the Spa Chateau only to use the...
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Lady at check-in was fabulous! The grill breakfast was delicious but our waitress was rude and failed to provide us with drinks. We spoke with management who assigned us another waitress but we didn't go back the next morning. Attitude is everything and McDonald's employees made my morning smoother than the restraunt employees at the Chateau. Housekeeping was impeccable! They...
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Dear Osage26
As always, we appreciate feedback from our guests and use the information received to improve both our product and service. A preference of a particular product as choice is something we all have, which is a good thing. I will tell you however that rudeness by any of our associates is something that is not tolerated. We pride...
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We spent New Years Eve at the party hosted by the hotel. The music was grand and the party well planned. The later departure time gave us ample time to enjoy the morning breakfast. We will return!
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Dear Aviator_and_Wife:
It is great to know that you enjoyed our New Years Eve festivities and better still, you plan on returning this year. We look forward to welcoming you back and ringing in the New Year with you, once again.
Sincerely,
Stephen Marshall
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The Chateau is a very nice looking hotel. From the outside structural details to the lobby's exquisite decor, the Chateau is one of the nicest looking hotels around. I wish the quality of service, comfort, and value matched the quality of the hotel's overall look. Unfortunately, it doesn't come close. First of all, the beds in the rooms are extremely...
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Dear Ryanpmoore24:
We certainly do appreciate your feedback and as always, we use the information received as either a training tool to improve our service levels or after careful consideration, to improve our product. I know that plush pillow top mattresses’ are for many, in today's world a mattress of choice. This will be something we will consider when our...
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Our suite was so nice! The view from the balcony was beautiful. The staff was very helpful. My only disappointment is that in January almost EVERYTHING in Branson is closed for the season. If you go, want until March.
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Dear WeLove Dancing:
Thank you for taking the time in writing a review, it is very much appreciated. We are pleased to know that your stay was a pleasant one and we do look forward to welcoming you back to the Chateau in the not too distant future.
Sincerely,
Stephen Marshall.
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We took advantage of a recent Groupon discount opportunity to stay at the Chateau on the Lake during the off-peak season. This is a fantastic way to experience a resort without the costs or hassles you can incur during the peak season. This hotel is modeled somewhat after the Embassy Suites hotel chain with an open atrium in the center...
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Dear Poissonoeuf:
As always we welcome and appreciate feedback from our guests, as the information becomes a valuable tool for us to use to improve our services and product.
I am pleased to know that your stay with us was a pleasant one and we do look forward to the opportunity of being of service to you and your family...
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This was our first trip to the hotel. The rooms were very nice and clean. We stayed for a few days during the Christmas season and it was beautifully decorated. The restaurants were a little pricey but the 'Sweet Shop' was reasonable priced....and had GREAT carrot cake!!! We were given a lake side room on the eight floor and the...
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Dear JCretired:
I look forward to the day when I am able to retire and do a little traveling myself.
Thank you for taking the time to write a review, it is indeed very much appreciated. As we all know or should know, the best form of advertising is by personal recommendation.
We value your business and we look forward...
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We enjoyed our stay here, but keep in mind that there is no complimentary breakfast here. The restaurants are excellent and pricy. Be prepared to pay a lot for meals or drive a ways to eat at local restaurants.
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Dear Rileyjr:
I thank you for taking the time to write a review and for your vote of confidence. Please know that your business is very much appreciated. Hopefully, we will have the opportunity of welcoming you back to the Chateau in the not too distant future.
Sincerely,
Stephen Marshall
Vice President & General Manager
Chateau on the Lake Resort...
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Appearance is great both inside and out, The registration staff was average at best. Rooms were large and clean, but not 5 star. They have a great bar and coffee bar, but the restaurants were POOR.
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Dear Frank T:
As always, feedback from our guests is an important aspect of our business. I thank you for sharing your comments with us.
Striving for excellence is a continuous pursuit. Something we strive for each and every day. The two areas of our operation that did not meet your expectations will be addressed with their respective department managers....
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This is a beautiful hotel in a beautiful location. Regardless of the room you receive, it is well appointed and has a great view. The hotel had been beautifully decorated for the season. The room is great, beds comfy, nice bathroom. The problem: All the money for the hotel went into looks and none into insulation between the rooms. Honestly,...
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Dear Maccogirl:
We certainly do appreciate your kind words about our resort and more so, your patronage. It goes without saying that we would have liked for your stay to have been without a blemish. I am hopeful that the noise disturbance was the result of excitable kids being over joyed by the Holiday Season.
Despite this shortcoming, I trust...
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247 Reviews
255 Reviews
244 Reviews
