Hotel was big had indoor hot tun and pool was great got on big tv in room only negative is restraunt it is overpriced bell man was very polite and opened door
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- Renaissance Saint Louis
- Saint Louis Renaissance

Hotel was big had indoor hot tun and pool was great got on big tv in room only negative is restraunt it is overpriced bell man was very polite and opened door
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Perhaps I was expecting a comparale experience, having recently stayed at the Marriott downtown in Mpls, where the whole place seemed to welcome you warmly. In a word, I'd say this one in St. Louis was "blah." I had reserved a room that included a full breakfast but was not offered the coupon or whatever to get it. As it...
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Dear LoriFun-BabyBoy,
I am disappointed to hear about your recent experience at the Renaissance. The level of service we hold ourselves to is not at all what you received and for this I apologize. I appreciate your comments and we are always using guest feedback as a way to improve. If you would like to discuss your stay in further...
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I generally fly from St. Louis and have stayed at several hotels in the area including Westport utilizing their park and fly. This location had by far the fastest pick up once we arrived at midnight on a Saturday night (1/14/12) and for that reason will stay here again. I actually am not usually a Renaissance type of person (a...
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Dear scaddenkim,
Thank you for taking the time to write a review after your recent stay at the Renaissance. I'm glad you found our location and shuttle service to be very convenient and intend to stay with us again. We look forward to having you!
Bill Fontes
General Manager
Renaissance St. Louis Airport Hotel
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I will admit that the construction puts a kink in check-in, but the receptionist was pleasant and noted it was our 25th anniversary. Then to our surprise, room service arrived with a scrumptious piece of chocolate layer cake along with a card signed by multiple staff. The room was comfy, clean, and shuttles ran 24 hours. Stayed here for park...
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Dear toering1,
I’m glad you enjoyed your stay at the Renaissance before flying out for your 25th anniversary! I hope you had a great time on your vacation and we look forward to having you stay with us again.
Bill Fontes
General Manager
Renaissance St. Louis Airport Hotel
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This is now my hotel anytime I need to stay near the airport.
So I booked a park and fly rate and need to fly and park first then stay later, so a reverse park and fly. Emailed Alex (manager) who promptly replied and was very accommodating to my request. I have stayed 4 times in the last 3 months...
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Dear trying_the_world,
Thank you for your kind words about our hotel. It’s great to hear we are your hotel of choice in the St. Louis area. I will be sure to pass your comments on to the hotel ambassadors you mentioned and the rest of the team. We look forward to you and your family staying with us again!
Bill...
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Guess the construction explains the awesome deal we got.
Due to construction, being dropped off when checking in was inconvenient. Staff were friendly.Also, the check-in/out desk is quite small so would have been very slow if others had arrived at the desk at the same time. Restaurant is relocated during renovation, but food was good. Room was clean and comfortable....
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Dear PDC2010,
Thank you for taking the time to write a review after your recent stay at the Renaissance. I apologize for any inconvenience the construction may have caused but am happy to hear you enjoyed our friendly staff and comfortable rooms. I hope you visit again so you are able to experience our brand new, beautiful lobby when it's...
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Even with the renovations going on inside, this hotel was a very nice place to stay and surpassed in comfort many hotels that are not undergoing renovations. The temporary relocation of the restaurant did not bother us at all and we enjoyed our breakfast immensely with a friendly waitress.
The hotel is very clean with colors that are pleasing to...
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Dear lordsakana,
Thank you for your kind words about the Renaissance after your recent stay. I am glad to hear you enjoyed your experience and highly recommend our hotel to others. We look forward to having you stay with us in the future!
Bill Fontes
General Manager
Renaissance St. Louis Airport Hotel
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The hotel was undergoing construction when we stayed there, but it did not interfere with our stay much. The rooms are clean and large; the best thing is their free 24h shuttle to the airport that runs every 15 min, so 6 am flight was possible for us. We used “stay, park and fly” rate, which included one week of...
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Dear FrequentTraveler2011,
Thank you for recommending the Renaissance after your recent stay. I am glad you enjoyed our large rooms and took advantage of our shuttle service. We look forward to having you stay with us again.
Bill Fontes
General Manager
Renaissance St. Louis Airport Hotel
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When the people came in from partying next door at 1:30 am, they kept me awake till 04:30. Wall are too thin. Room was very nice, bed was very comfortable and the relocated (due to renovations) resturaunt was very good. All the staff was extremely friendly. The thickness of the walls or lack thereof spoiled it for me. Just ask...
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Dear Cph4,
Thank you for taking the time to write a review after your recent stay. I am glad you enjoyed our comfortable beds and the restaurant along with our friendly staff. I apologize for the inconvenience you experienced due to loud neighbors. I hope to have you stay with us again and please feel free to contact the hotel...
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Nothing special for the rates they charge. Wireless didn't work either in the room (which yuou had to pay for ) or in the lobby where it was supposed to be complimentary. Got my money refunded but what good is that; the service was not available. The desk appeared to have been disassembled prior to my arrival and was just...
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Dear Randiego,
Thank you for taking the time to write a review after your stay at the Renaissance. I apologize for the troubles you had with internet access. I know that can be very frustrating and I will be sure to look into the issue with my team. Please feel free to contact me directly to discuss your stay in...
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