REALLY CRUMMY EXPERIENCE... Left an expensive orthopedic pillow on check out. Housekeeping was going into the room as we left. Called the front desk about an hour out of town to see about getting the pillow returned (at my own expense) and was given the run-around. Now five days later, no one responds. I call every day, and it's the... more

Hotel is new and provides a nice stay. Rooms are nice sized. Carpet, counter tops, furniture all fresh and clean. Nice linens. There were some strange issues for a new hotel. The bathroom vanity (heavy granite) appeared to be falling off the wall and there were large paint splotches that looked as if they'd tried to touch up "bad" spots... more

This is a new hotel but they really do not pay attention to details, some of which are key to a pleasant stay. Mine was not. Here are the problems I encountered: 1. Air conditioning struggled and failed to keep room comfortable on a mild night. It remained muggy and unpleasant. 2. The sink has no stopper - wastes water.... more

Hotel was only a couple of months old when we stayed so that made it very nice. We were in town for a soccer tourney so the place was full of children. Manager was kind to let us check in a bit early so we could get to the fields. Rooms were clean. Beds very comfortable, nice pillows. Indoor pool... more

OK, now being world travelers, we have had much more experience with higher rated hotels. However, in a small town like Laurel, you have to go with what is available. Because this was the newest hotel facility in Laurel, we chose this Holiday Express for a family visit planned at the last minute. It is situated just off of I-59... more