BEST WESTERN PLUS Goodman Inn & Suites (Horn Lake) - Hotel reviews, photos, rates

Tony M

Bismarck, Arkansas

1 review

2 helpful votes

“Their way or the highway”

Reviewed 22 May 2012

2

people found this review helpful

We stayed there in 2010 and it was a pleasant stay. We are going back so I did what I always do and picked the same lodging. Now we havent even arrived and things are not going well. They gave me a certain rate 3 months ago and now (since the person who booked it is no longer employed there)... More

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Dear Guest, Thank you for taking the time to send us your feedback. We appreciate you as a customer, and by that we value your business with us. We apologize for the short coming that was made from our end. Rest assured that we will make some changes regarding the flaws in our service. Thank you so much. More

Shaydbrown

Saint Louis, Missouri

1 review

1 helpful vote

“Worst hotel experience ever!”

Reviewed 27 April 2012

1

person found this review helpful

We went to the room after checking in and the room was not cleaned. It had been destroyed! They said the computer said that it had been cleaned so it must be a computer glitch. Anyway, they had to call a housekeeper from home to come in to clean the room because they had all left for the day. After... More

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Dear Guest, We sincerely apologize for all the inconveniences that you have experienced during your stay. This incident is on top of our priority. We will further discuss solutions for us to improve our services and cater the needs of our valued customers like you. We respect your feedback and the voice of our customers really matters to us. Rest... More

johnham

Evansville, Indiana

Senior Reviewer

9 reviews

Reviews in 8 cities

5 helpful votes

“Flop house for owner's family”

Reviewed 23 April 2012

I agree with the others that this property has a very strange vibe to it. The appearance initially is that of new and modern. However, once you head towards your room, you realize it is of very poor quality. I was greeted in the elevator with a couple of empty beer cans. My room was on the top floor (4th)... More

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Dear Guest, We sincerely apologize for the inconveniences that you have experienced during your stay. We as well didn’t expect this incident to happen. This feedback will be taken seriously and we assure you that this will also be escalated to our management meeting for us to further improve our services. We hope that you still leave your doors open... More

gary m

newcastle

2 reviews

Reviews in 2 cities

2 helpful votes

“not a 3.5 star hotel”

Reviewed 16 April 2012

Booked three nights and left after one. booked via hotwire as a 3.5 star hotel, then was allocated a disabled room, with no bathroom furniture. Asked to move to a different room, but refused. Hotel is of poor build quility, and you could hear the next room getting in and out of the bath. Hotel breakfast was a disaster, with... More

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Dear Guest, We appreciate your time in making this review. We also apologize for the inconveniences that you have experienced. Customers like you are important to us, we want to provide you services that you deserve. Rest assured that this incident will be discussed during our regular meetings and we will be giving due sanctions for those who are accountable.... More

cklous

Jackson, Mississippi

Senior Contributor

31 reviews

Reviews in 19 cities

5 helpful votes

“A very comfortable place to stay”

Reviewed 4 April 2012

1

person found this review helpful

I spent three nights, March 21st, 22nd, and 23rd, 2012 in this hotel. I found the accomodations to be excellent, and the staff to be extremely helpfill. I had a broken arm in a cast, and the staff went out of their way to be helpfull. The ammenities were much the same as other hotels in the area, wireless internet... More

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Dear Guest, We are very happy that you chose to stay at Best Plus and we feel more grateful that you enjoyed our services. We are also pleased to know that our staffs showed their commitment to provide our customers impeccable service. This will serve as a motivation for us to further improve our services, so that on your next... More

JGWJEW

Booneville, Mississippi

Reviewer

4 reviews

Reviews in 4 cities

1 helpful vote

“Decent stay”

Reviewed 28 February 2012

We booked this room on a third party booking site, where you don't get the name of the hotel. I got a decent rate so it made the stay a little better. The hotel is a newer hotel. It isn't anything like the old Best Western's so that is a plus. It was clean, the room was nice and very... More

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Dear Guest, Thank you for taking some time in making this helpful review. We are glad that you liked our amenities and we assure you that this will be maintained. The problem that you stated will be taken positively and we assure you that this will be discussed during our management meeting and we will further look into this for... More

planoice

Plano, Texas

1 review

1 helpful vote

“If you like terrible service, broken fixtures and noisy rooms”

Reviewed 22 February 2012

1

person found this review helpful

I booked 2 rooms at this hotel on Expedia and was promised a 3.5 star hotel. I arrived at the hotel late on the 15th and it took over 30 minutes to check us in. When I finally got to my room I noticed a loud creaking noise which I soon realized was the person in the upstairs room walking... More

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Dear Guest, Thank you for spending time in making this review. We would always want to hear feedback from our customers pertaining to their stay at Best Western Plus. Your feedback serves as a wakeup call for us to further look into our services. We are currently discussing this issue on our regular meeting. This also serves as a constructive... More

DwaneTom

Central Illinois

Reviewer

4 reviews

Reviews in 4 cities

2 helpful votes

“Very Nice!”

Reviewed 14 February 2012

Good price, huge rooms, comfortable beds, clean rooms.

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Dear Guest, Thank you so much for this review. We are flattered that you enjoyed the services that we offer. To provide our valued customers a cozy, comfortable location and impeccable service would always be our constant goal here at Best Western Plus. We hope to see you again in the near future. More

coconutdude

Batesville, Mississippi

1 review

1 helpful vote

“Freezing”

Reviewed 13 February 2012

1

person found this review helpful

I am staying in this hotel right now for Valentines Day. It has been terrible so far. When we got here an hour ago, our room was freezing. We turned the heat on and it is still cold. We went down to get in the hot tub to warm up some, and the hot tub was freezing. They told us... More

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Dear Guest, We appreciate you for taking some time in making this real time review. We also apologize for the inconvenience that you have experienced. This is already escalated and we assure you that this incident will not happen again. Our customer service staffs would always be willing to render services that you deserve. We do hope for your wonderful... More

rachelbrck

Bryson City, North Carolina

Reviewer

4 reviews

Reviews in 4 cities

3 helpful votes

“Fabulous Hotel and Staff!!”

Reviewed 2 February 2012

I stayed at this hotel for two night while I was visiting my father in the hospital. As another hotel employee, I pay careful attention to detail. The hotel was accommodating in every way we needed. The staff was very friendly and helpful. It is conveniently located to Baptist Desoto Hospital, shopping and restaurants. I would def recommend this hotel... More

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BEST WESTERN PLUS Goodman Inn & Suites Hotel, Horn Lake

BEST WESTERN PLUS Goodman Inn & Suites

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