My wife and I were traveling through the area February 2nd and decided to stay in St. Cloud, MN. We drove past several hotels but decided to stay at the Best Western Plus Kelly Inn, we usually stay at Best Western Hotels. The moment I walked into the hotels' lobby I was impressed with the neatness, cleanliness and the manor...
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I am thrilled to hear that you had a wonderful stay and that your experience was nothing less than exceptional. I am so very proud to say that we here at the Best Western PLUS Kelly Inn have a very admirable staff who is always willing to go the extra mile for not only our guests but also each other....
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Staff is freiendly very accomadating, clean, and turn over of rooms is effecient and quick.
janna made our conference great was helpful and willing to find the answers when she wasnn't sure.
thank you
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It is always wonderful to hear that our guests had an enjoyable stay and also conference. All of us here at the Best Western PLUS Kelly Inn are thrilled that your conference went well also. Our friendly and helpful front desk staff is always here to make your stay relaxing and stress free. The compliments have been shared with Janna...
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We were there for a family gathering - we reserved the Husky Room which is perfect for a large party group with a food prep area, 2 large TVs, and plenty of seating.
Our room was clean but very small. I didn't visit the pool but was told by family members it was crowded and out of towels.
The noise...
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I truly apologize for not being able to meet and exceed your expectations during your stay here with us. It is always our hopes that all guests find our accommodations a home away from home. Our front desk staff is always here to help make your stay as enjoyable as you anticipate. Regarding the noise level or any other guest...
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We had a free nite stay at the Best Western through the rewards program. We printed off a certificate from our home computer. We heard the stay 3 nights/get 1 night free program was ending, so we 1st called the customer service number on the back of the card. We asked if there was an expiration date for using the...
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From all of us here at the Best Western PLUS Kelly Inn we wish your wife a Happy Birthday! I am sorry to hear that you had some discrepancies when trying to use your free night certificate. I am however, very happy to hear that your frown was turned up-side-down by one of our wonderful associates, Vanessa! It is always...
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My wife and I stayed at this hotel when we were in town for a wedding. We were on the second floor of the hotel near elevator D. The room was facing Division Street, which was nice that we could keep an eye on our vehicle in the lot. The room was very small, more than that, there were too...
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We truly thank you for your review of our hotel. We here at the Best Western PLUS Kelly Inn are proud to offer many different types of guest rooms to suit all our guests needs. I apologize that you did not have the most comfortable stay but we would like to invite you back to give us one more try....
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Rooms are good sized and the location is good too, but when oh when will these hotels get rid of the clunky heater/ac units.
Hotel is in need of additional updating. I felt like it was 1980. Rates are reasonable.
Easy walk downtown.
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From past to present it is with excitement that we are able to tell our previous and future guests of our wonderful updates within the last year. All guest rooms come furnished with new beds, beautifully appointed linens, microwaves and refrigerators as well as modern flat screen TV’s. With continued efforts and strategically planned updates, some that have already happened...
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The rooms were clean, beds were comfortable. The breakfast buffet was good as far as our experience with continental breakfast. Overall a very good choice.
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Thank you for your wonderful words. I appreciate you taking time to give us feedback regarding our hotel as this is what will continue to make us better and provide all of our guests just what they are looking for. If ever in town again we invite you back for another great experience!
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The Best Western Kelly Inn has it's location (attached to the convention center), attached Green Mill restaurant, and free parking going for it.
I am not sure if I had someone new cleaning my room but it was not cleaned and my sheets were not made but were thrown on the bed. I am not a messy person and had...
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As always we appreciate you choosing the Best Western PLUS Kelly Inn for your stay while attending a conference in the St. Cloud area. I apologize for not exceeding your expectations regarding the housekeeping discrepancies. It is unfortunate that you were not able to take advantage of our express check out as we do have this available for all guests....
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We've stayed here twice and it was nice both times. When we stayed over the 4th of July weekend, the clerk at the front desk (did not catch his name...) upgraded our room for free without us even asking because the hotel was not very booked up. We always request late checkout, and they are very accommodating. I would recommend...
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WELCOME BACK! I am thrilled to hear that you have taken advantage of our fine hotel a few times and have found each time a positive experience. We strive to take great care of each of our guests, their needs and also to exceed their expectations. Our wonderful staff takes it upon themselves to personally make each and every guest...
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We held a three day event mtg there and the entire staff was very helpful in every aspect of the mtg. The room setup people Dan, helped a great deal. The meals were great and so was the staff from Sue to all of the others. Lyndsay, Michelle, Vanessa and all of the others helped in many ways. Everything was...
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From all of us here at the Best Western PLUS Kelly Inn we truly thank you for your kind words. It is always a pleasure knowing that our guests enjoy their stay and also the events they come to participate in. Your kind praise towards our staff has been relayed and is very much appreciated by them personally. We strive...
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