We have repeatedly stayed at this HGN over the last seven years due to its proximity to the Mayo Clinic. I am also a "Diamond" HHonors member, so know the Hilton chains well.
The Hilton Garden Inn chain has a great reputation for consistency; regardless of which property you visit they are almost all "the same". From a building standpoint,...
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Dear Cigano-Gitano: Thank you very much for taking the time to post your comments. We are very glad to hear that we exceeded your expectations, especially when it comes to such an experienced Hilton traveler. I have shared your post with our staff. If there is anything else that we can do to make your stay even better, please just...
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My husband and I have stayed here two seperate times. The bathrooms are without fans and dim lighting/my husbands complaints. We stayed on the 3rd floor which was great then we stayed on the 5th floor and that room smelled musty. The bed are very comfortable and the room heats well but fan was a bit noisy along with the...
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Dear bcortmann ~ First, I wanted to say Thank You for staying with us. We do appreciate it. Second, in regard to your comments, I have passed them along to our General Manager, Chief Engineer and Regional Director of Operations so that they may be able to dig into these items further. Thank you for bringing them to our attention....
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Hotel is well-appointed and well- located , with indoor walkways to shopping, restaurants, and Mayo Clinic buildings. Uses good local restaurant for evening room service, which was very fast as well as tasty. However, WiFi very inconsistent in strength, and had to sign in to system with code numbers several times an hour, since it would not stay connected. Television...
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Dear Passage1333: First, thank you for posting your comments about the hotel. We do appreciate the feedback. Second, I wanted to let you know that I have sent your posting to the General Manager, Assistant Manager and the Regional Director of Operations, so that they can be aware of your experience. There are areas that sound like they need improvement...
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Clean & comfortable. For frequent travelers what you expect at Hilton Gardens. Great kitchen & waitress staff. Small parking lot and a charge for parking, but that is normal for the location. Connected to Mayo & shops by skywalk. My pet peeve at hotels are the slamming doors, but the doors here are quiet when they shut.
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Dear vickere ~ Thank you for your posting. I am very glad to hear that we met and exceeded your expectations. We hope that you will continue staying with us when your travels bring you back to Rochester. Thank you again!
Deb Knox
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Cindy Woolley was absolutely outstanding. I work for a hospice and Cindy helped coordinate an end of life wish for one of our patients. She made it an outstanding stay for the patient and her family. Cindy was willing to take the hotel room out of order for extra time in order to ensure the room was set up and...
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Dear charlene m ~ Thank you very much for taking the time to post your lovely comments, especially about Cindy. She is the anchor for both of our hotels in Rochester. She has been with our company since its inception in 1989. We wouldn't be where we are without her. Again, thank you and if there is ever anything else...
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I go to Rochester 1-2 times a year and all wasy stay here. It's clean and comfortable and close to the clinic. The new loby bar was a great addition!
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Dear Nurseshark71 ~ Thank you very much for being such a loyal customer of our Hilton Garden Inn. We do appreciate you staying with us. Yes, I agree, the lobby bar was a great addition. Thank you again and if you need anything, please just email me at deb.knox@hilton.com
Deb Knox
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This was a rather lackluster hotel. The staff was efficient but not terribly engaged (except for the waitress in the restaurant for breakfast - who was great). The room was average (but seemed a bit dark). The hotel is quite convenient to the Mayo Clinic, which you can reach without going outside.
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Dear NERoth: Thank you for posting your comments about our Hilton Garden Inn. I am sorry to hear that we didn't provide exactly the accommodations that you were looking for in Rochester. I am glad to hear that you did try our DoubleTree by Hilton, across the street, and that did give the accommodations that you were requiring. I am...
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I selected this hotel because it was just a few blocks from an early morning appointment at Mayo and had adjoining rooms. It is on busy streets (in Rochester terms) in downtown, but seemed quiet nonetheless. The hotel could not guarantee adjoining rooms at the time of reservation (either online or phoning the hotel), so we arrived essentially right at...
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Dear 0vernight0nTheRoad ~ Thank you very much for taking the time to post your comments. I am glad that we were able to honor your request for connecting rooms. The next time you visit, if you are unable to get into the flat lot parking and need to park in the ramp, please just have our bellman valet your car....
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I was pleasantly surprised by this HGI - much better than other HGI's I've stayed in over the years.
The room decor was excellent and well presented. The bed was super comfy - I had three nights great sleep. Bathroom - spotless. Unlike so many hotels these days, the wireless internet and car parking was free. (I HATE places that...
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Dear bhaforever: Thank you very much for posting your kind comments about our Hilton Garden Inn in Rochester. I am very glad to hear that we provided you everything that you needed during your stay. If you are in Rochester again, we would love to have you consider staying with us on your return trip. If you needed anything prior...
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I stayed at the Hilton Garden Inn in Rochester twice in 2011. Both times check-in was fast and friendly, and the cookies available at the desk were tasty. Both times the room and bathroom were clean, and the furnishings were generally in good shape. The rooms come with a refrigerator and microwave. I did think the bed was a little...
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Dear usroadman ~ Thank you very much for your posting. I am glad to hear that you enjoyed the hotel during your times in Rochester. When you return to Rochester, I invite you to stay with us again. If you need anything prior to your return or would like to discuss anything further, please email me at ---------
Deb Knox
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87 Reviews
144 Reviews
