Decent hotel, clean room for the most part, but the coffee maker was disgusting, so I ordered room service coffee an breakfast twice. Both times they forgot the coffee and had to bring back later. I love coffee in the morning so this was a big deal to me. One time they brought a pot but just a paper cu,...
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Dear MusicTraveler2
Thank you for sharing your experiences from your recent stay. We have discussed your coffee comments with our Room Service Staff. Many of our guests start their day with a cup of coffee and your comments will assist us in improving this service. We appreciate your positive “value” comments and look forward to your return to the Crowne...
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Crown Plaza is supposed to set the standard for this chain. Not this time. The room was fine, beds were comfortable, as expected. Breakfast was OK for $10.00, but not outstanding. Service was very slow, especially since it was a buffet and there were only three groups in the restaurant. If I had paid full price I would have been...
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Dear Guest,
Your comments about your stay are greatly appreciated. I apologize for the slow breakfast service in the restaurant and the lack of pool towels. Your restaurant and pool comments have been reviewed and corrected by our staff. We look forward to the opportunity to serve you in the future.
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We booked two rooms here and were seriously disappointed. Check in took a really long tIme even though there were only two people in line. The rooms were shabby and worn.The hot tub was so small it had a capacity of three people. When we went to bed at night, we found several spots of dried blood on the comforter...
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Dear Ellie8308,
Thank you very much for your recent stay with us. We are deeply sorry we fell below your expectations. Our hotel is very proud of its level of service, cleanliness and quality of its product and for this reason your comments are very troubling and will certainly be looked into. We’d like to obtain some additional details regarding...
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It seems that after reading several reviews, Customer Service at this hotel is quite terrible. Before I write about my experience, I will say that after finally getting in contact with the General Manager, Fred Talerico, he guaranteed me that he would reiterate that customer service is the number one priority. I will return back, just to see if this...
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Dear lynereider,
Thank you for staying with us and leaving such a detailed review. Thank you for being a Priority Club Platinum member. I am deeply sorry you found the service from our hotel staff unacceptable. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve. We show...
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We arrived at about 8:00 p.m. for an overnight stay and a conference the next day. The building is fine, but the service was questionable. The front desk guy was actually quite professional, but as he waited on someone, three more customers would come and stand in line. To his right, a couple people would be waiting to pay for...
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Dear JS,
Thank you for sharing your experiences from your recent stay at the Crowne Plaza Minneapolis North. Please accept my apologies for the inconveniences you encountered during your stay. I have shared your comments with our Management Team to ensure they do not reoccur. The issues you mentioned are not indicative of the standards we have set for the...
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This hotel was very rude to my partner and I, we wouldn't recommend this place. The employees that worked there were very rude to us. We got kicked out of the hotel cause we were being to "loud" but not once did we get a warning, and we weren't even being loud. The people next door to us were much...
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Thank you for taking time to share your experiences while staying at the Crowne Plaza Minneapolis North. I would like to discuss your incident with you in detail. Please feel free to call on me at the Crowne Plaza at your convenience.
Thank You,
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Don't fret, hotel is not in Minneapolis. Just outside of Brooklyn Park/Brooklyn Center.
This hotel was fantastic, super rooms- very clean- and a nice large lobby area. We stayed at this hotel the weekend of Thanksgiving so it was pretty quiet. This was very evident when part of our hockey team received a noise complaint at 7pm Saturday night after...
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I wanted to Thank you for staying with us during your tournament! I hear they did very well! Next time you stay maybe we can have you take a look at one of our king size beds with a sofa sleeper to give you a little more room.
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I suppose any review of this hotel must be prefaced with taking note of it's economical rates -- a good $25 to $50 less a night than any of the other Crowne Plazas in the Twin Cities. Add to that, the hotel seem to fill a lot of its rooms with guests using discount or blind-bid websites and groups for...
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We appreciate you taking the time to review our property.
I apologize for the pool phone not being answered by the desk, I will have maintenance take a look at the phone to be sure it is in working order. Also have them take a look at turning the water temperature up! We are working towards updating many things at...
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I stayed here in the first weekend of October for business. This is the third time I've stayed at this property. Please note it is not near downtown Minneapolis, that it's located at the far western edge of Minneapolis, and for those familiar with the area, more towards Coon Rapids area. Very nice rooms, super comfy beds, and nice and...
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I want to thank you for taking the time to review our property. We appreciate your feedback and we look forward to you staying with us in the future. Also Thank You for mentioning the quiet floor we know this is important for many business travelers!
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I stayed at this hotel for just a night, and It wasn't bad for the price. I did the name your own price thing on Priceline, and ended up with this. The room was nice, and the front desk was fairly helpful (we needed help getting to Target Field). However, it wasn't close to anything and there wasn't any good...
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Thank you for taking time to review our property. I am glad my front desk team was able to help you and your family out during your stay. Maybe next time you’re in the area we could help your family find some other things to do in the area!
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