We purchased the Groupon last October and used it for New Years Eve. We were so excited to stay downtown for New Years Eve and thought the price was wonderful. We hadn't even checked in and already we had issues. There was no parking left at the hotel (which was included in the Groupon) and we were told that we...
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Dear NYE Guest,
We take all guest comments seriously and we are disappointed that your impression was to such extreme. As with any guest response, Millennium Minneapolis is eager to correct any operational deficiency and a tainted guest impression.
The housekeeping issues you noted are not typical in any hotel property and certainly not tolerated by our standards. While we...
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My husband and I (both MPLS natives) came back to town to party with old friends over new year's eve. We purchased a 'romance' package. The breakfast in bed was delicious, it would have been nice to know we were supposed to order before 2 AM (got home at 4 AM) when we checked in. Either way, kitchen/concierge was very...
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Dear NYE Guest,
Thank you for your online review and I am pleased that our team was accommodating of your request, as this is part of our empowerment culture.
I recognize your comment related to the bathrobes and will evaluate quality as we recently changed to a cotton blend in a raised weave pattern. While the appearance of the robe...
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Our first room was awful - despite calling the day before and requesting a club level room. I went to the front desk, explained my call the previous day and let them know the room they gave us was not acceptable. After a little wait, I was given a new room key. The room was nicer, but reeked of smoke!...
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Dear Guest,
Thank you for your online review and we recognize your comments as we determine improvements for our Minneapolis location. We extend our apologies for your experience and know we can make a better impression.
The hotel has invested in new bedding and flatscreen televisions as enhancements over this past year and will continue to make improvements.
Again, thank...
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Our stay was okay... until we had our complimentary breakfast. The service was awful (took two hours for some scrambled eggs and toast), the servers were strange, and the food was disgusting. I'm a 23 and just out of college - so I've had to live and deal with some disgusting things, but I must say: I got a sense...
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We stayed here while in town for a surprise birthday party for a friend. We took the light rail to the Nicollet Mall stop, and were able to reach the hotel via Skywalks. It took a little while at first since we didn't know the route, but once you have it down, it is less than a 20 minute walk....
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The staff were very friendly! They always said hello when you passed them in the hall, including the house keepers. Would stay again. Best value downtown.
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This hotel is undergoing a much needed renovation. We asked to be moved from our initial room that was outdated and worn after discovering there were renovated rooms in the hotel.The new room was a definite improvement , but , overall the hotel lacks amenities and any charm. The location is , however, close to popular shopping, dining & nightlife...
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We booked this hotel for the U 2 concert.
Warning the hotel is dirty, old, and smells.
Time for an overhaul.
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My husband and I stayed at the Millennium for a quick overnight stay. The location is great, very convenient for walking to downtown activities! The front desk staff was very friendly and helpful at check in. From previous reviews we had read we asked for a remodeled room and were informed at check in that the majority of the hotel...
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Dear Nice Stay,
Thank you for your TripAdvisor review and we appreciate you taking the time to share your experience. As well, my apologies that a few items within your assigned accommodation were less than anticipated.
As noted, great linens, bed, warm shower and friendly guest service are the attributes we promote combined with an amazing location and great value....
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My wife and I just stayed at the Millennium for our annual weekend getaway before Christmas. If I could rate the hotel / Staff / Location / Value higher, I certainly would. Upon arrival, the front desk staff was extremely polite and helpful during the check in process. They patiently answered a few questions I had even though it was...
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