We have stayed here at least one night every year for the past 4 years. We enjoy the cookies at 10pm. The accommodating staff (front desk, housekeeping and maintenance always is willing to assist us when needed. While poolside, we regularly have had management come by and check in with us regarding our service and stay. We like the poolside... More

We love this wonderful gem located in downtown Minneapolis! It has a distinct personality and doesn't fall into the cookie cutter class of most other hotels. The staff is friendly and the rooms are clean and comfy. The Normandy Kitchen has wonderful food and the happy hour is a great benifit. Our room faced the pool and spa area and... More

The hotel is in a good location downtown. It was a five dollar cab ride from nightlife. The front desk guy was rude and pretty sure not liking his job. The bartender could only do one thing at a time, literally. Also complained about the owners....it was strange. Overall, we would stay again but would know to expect mediocre customer... More

My wife and I were a little apprehensive when booking this hotel in downtown Minneapolis, but boy were we pleasantly surprised! Very friendly and helpful staff, quiet, large, nicely appointed room and a very good price. Check in was a breeze. The king size bed was very comfortable, spacious and clean. We were in town to see our son who... More

I was a little nervous about booking here. I was coming down for my 30th birthday and wanted a hotel downtown that was not too expensive. I booked 2 suites and was worried about the quality of the hotel since the rooms were pretty cheap. I was very surprised about how clean the hotel and rooms were. The hotel may... More

This hotel seemed nice at first, until you walk in. Very dated decor and lack of upgrades. I checked in and got to my room, but there was a terrible odor of mold. I alerted the young woman at the front desk who stated that the hotel was booked solid and there weren't any other rooms available. I understood and... More

The rooms are dingey and reminiscent of a 1976 college dorm room. It sounds like there are other rooms that have been updated but I'm not sure why they wouldn't fill those first. I'm not real pleased at this point. The front desk staff is friendly, that's a plus, but not enough to justify my return. More

I was delighted by the staff, the spacious and spotless rooms and most of all the restaurant, the Normandy Kitchen. As a New York City foodie, I went in with low expectations and was absolutely delighted- fresh, tasty along with good service and good prices- they say they have the world's best pancakes and I have to agree. Even if... More

Wonderful, clean hotel in location close to convention center and Nicollet Ave. I wish the staff had been nicer. From the moment they realized I booked through hotels.com instead of directly through them, I was written off. When I booked, I asked about tax exemption since I was traveling for work and my non-profit employer would be reimbursing me. Hotels.com... More