Stayed here on business and one of the worst. Room had candy wrappers stuck to carpet. Found unwanted hair in bathroom. Right off the highway with lots of noise of road traffic all night. I was very disappointed as I am a Club Carlson member and this was the most disappointing one I have stayed at.
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We stayed here over New Year's weekend and could not have been more pleased with the hotel. The property is located a bit off the interstate, but it is not hard to find. There is a gas station and a McDonalds within easy walking distance. Breakfast in the morning was outstanding. There were so many "fresh" choices to choose from...
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We attended a night event at the Metrodome and decided to get some sleep and make our 4 hour drive home in the morning so we did not fall asleep while driving home. We had a decent room, but was next to a meeting room which had a party going on in it. We called the front desk to report...
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Everything at the hotel was great. They even have a shuttle to the airport or maul of america. From there you can catch the light rail into minneapolis and back to the airport or maul.
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Thank you for your positive review of the hotel! Our company strives to provide excellent customer service and it feels wonderful to be recognized for that. We absolutely enjoyed having you stay with us and hope to see you again in the future!
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Stayed here while on a work project nearby.
Check-in was easy, very friendly front desk.
There was an inviting sitting area off to the side with fireplace.
Room was comfortable and quiet.
The fire alarm on ceiling started chirpring during the night because of a low battery.
Just one of those things.
Nice hot breakfast and was popular during the...
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Thank you so much for your positive review!! We are a team that strives to provide excellent customer service, and it feels good to be recognized! We are sorry about the breakfast area being so cramped. We are currently looking into ways to make adjustments and hopefully expand our breakfast area! We really enjoyed having you here with us and...
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Booked via hotel website and was easy and accurate. Check in was quick and as requested. Hotel is located at south end of St. Paul Mn, and close to Mall of America. Directions were a bit confusing to find this property, it is located off the interstate a bit and in a light commercial area. Has a Mcdonalds right in...
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Thank you for your positive review!! We always strive to provide excellent customer service and it feels great to get recognized for such. We are so sorry about the broken tiles in the bathroom. We are getting those fixed very soon. We are also getting together new fitness center equipment as well as decor and flooring. We are sorry that...
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Went on a family vacation in June & stayed here 4 nights. The hotel was exceptionally clean & well maintained. Great breakfast with a variety from day to day. The front desk staff was very friendly & assisted us with directions to local attractions. The pool area was great for small children. Overall, we had a very nice stay here...
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Thank you very much for such a positive review!! We strive to provide excellent customer service, and it feels great when that is recognized. We enjoyed having you at our hotel and we look forward to hosting you in the future!
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Checked into my room, nice person at front but YIKES, upon entering my room: Candy bar wrapper stuck to the dingy carpet, I thought, Okay could have not been sucked up by the vacuum and then I saw little paper bits by the desk. Hmmm... Blind was torn, had to use my hair clip to clip it together in order...
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On behalf of my entire team, I would like to extend my sincere apologies regarding your stay with us. As per your comments, this is not a typical stay you have experienced at our property. We strive to provide exceptional customer service and experiences. I am going to make sure that every issue in the room is fixed immediately and...
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We stayed here from July 22- July 24 in a 2 queen bed suite. It was spacious for the 6 of us and we enjoyed our stay here. However, that being said our room was not ready until almost 3:30 PM and when the front desk changeover occurred, they never bothered to talk to each other about us waiting to...
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On behalf of our entire staff, we would like to apologize for the issues that you had at the hotel. We are so sorry that there was not proper communication to let you know when your room was ready. We are going to make sure that we all communicate better between shifts. We have also ordered more pool towels to...
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Stayed here recently during a family vacation to the Mall of America. The rooms were very spacious. I was traveling with my husband, two kids, and my mother. We got a Queen Suite - it had two queen beds and a sofa sleeper. There was also a fridge and microwave in the room. The suite was quite large - could...
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Thank you so much for writing a review about our hotel. We are so glad that you had a pleasant experience while you were here. We would like to let you know that we are currently looking into new layout options for out breakfast area. We do understand that during the busy summer season it gets quite difficult to maneuver...
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