Have stayed in Duluth several times in the last year for business and pleasure. Would never stay here again as there are better options. This place is dated, terrible room service and unsecure/unsafe parking. Was directed to park in nearby lot and told security would provide escort due to unsavory characters in the ramp (in Duluth?). Parked in specific spot...
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My husband and I made a last-minute decision to go out of town for New Year's Eve, and booked this hotel online. We were surprised the room was a decent price given the occasion. The room was overall comfortable and clean, although could use a little bit of an update (bathroom is a bit older looking). I am a poor...
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Thank you for your recent stay. I am very glad that you enjoyed your stay and our accommodations. We all know what it feels like to leave behind a belonging from a vacation so I am very happy that we were able to get you your pillow in a timely matter! We hope you enjoyed your last minute trip to...
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We have travelled to Duluth often this year since my daughter is attending college in Duluth. Thought we would try the Holiday Inn because it is down town and with the way the weather can turn, we wanted to be able to take the shy walk to get around. It is a decent place to stay, if not the newest....
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Thank you for your recent stay. Our downtown location is great with the Skywalk connection to the DECC and other area attractions and businesses. We hope on your next to trip to visit your daughter you are able to enjoy more amenities and more of what Duluth has to offer. We hope to see you again soon.
Regards,
Blake Naber...
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I have stayed at this property several times, and it's always a great experience. The staff is friendly, professional, and always seem to go out of their way to make you feel at home and valued. If you are here for a winter visit the location is a big plus! The skywalk system offers a nice warm way around the...
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Thank you for recent stay and your loyalty to Holiday Inn Duluth. I am glad that you enjoyed your visit and all the amenities that we offer. It also makes me happy that we consistently provide you with excellent customer service. We hope to see you again on your next visit to Duluth and please feel free to contact me...
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We stayed here for a few nights when a family member was in the nearby hospital due to an emergency. Turns out it was also a huge convention weekend in Duluth and rooms were scarce. Somehow, Holiday Inn found us adjoining rooms--supposedly the last in the hotel! We were near the pool, which we did not use but looked clean,...
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Thank you for recent stay. I’m glad that you enjoyed your stay even under the circumstances of the hospital visit. We hope that on your next visit to Duluth you are able to enjoy our great pools and other amenities and are also able to enjoy all of what Duluth has to offer!
Regards,
Blake Naber
Guest Service Manager
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My room was very nice, clean convenient and the shopping and restarants were great.
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Thank you for your recent stay. We are very happy that your enjoyed your stay. We hope to see you again on your next visit to Duluth.
Regards,
Blake Naber
Guest Service Manager
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After reading the negative reviews, I'll admit that I was not looking forward to my stay. We didn't have a good start since the parking ramp was very full upon our Friday late afternoon arrival. We then walked into the lobby and it was full of people waiting to be checked in! After that, things improved...there were four people working...
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Thank you for your recent stay and for being a loyal Priority Club Member. We are very happy that you enjoyed your upgraded room, and the other amenities you mentioned above. We hope to see you again on your next visit to Duluth and take advantage of everything we have to offer.
Regards,
Blake Naber
Guest Service Manager
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My wife and I rented a movie that was stated to be $4. 99. The next morning the bill under our door indicated we were charged $17. 25!!! I called the front desk and they would not adjust the bill to the $4. 99 price we thought we were paying. Very disappointing!
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Thank you for your recent stay. I apologize for the confusion with our movie system. The movies start at $4.99 and go up from there with the average movie price around $14.00-$15.00. If you would like to discuss this further please contact me directly at the hotel.
Regards,
Blake Naber
Guest Service Manager
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I am not one to give a "terrible" rating so this is the reason for the "Poor" rating. I spend 40% of my life in hotels for business and this hotel experience would be synonymous with my stays at a Motel 6 from my childhood. This is not my first stay in this particular hotel.
The front desk accidentally cancelled...
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Thank you for your recent stay. It is our goal to consistently provide superior service and accommodations. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. I appreciate all your feedback and concerns listed above and I have...
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All-in-all it was a very average experience. I believe that the hotel was semi-recently "refreshed" and you can tell. The lobby, if small, is upscale, and the pool areas are clean and well kept. The room itself was quite good. The king size bed was comfortable, the linens were clean and attractive. The room was about as clean as a...
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Thank you for your recent stay. I’m glad you enjoyed your stay and our hotel. We appreciate your feedback as it helps us strive to be better in the future. We realize our elevators get backed up on peak weekends do to high usage and we are looking at options to speed them up. I do apologize for the conditions...
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