I recently completed an extended stay at the Northland Inn. It was a business adventure and I was in a suite from Nov. 1st until Feb. 1st. Our entire experince was nothing short of fantastic. We were treated as royality during our stay. Everyone from the GM Michael Brunkow, the food and beverage manager Michael Jacko, the rooms corrdinator Jonah...
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My wife and I first got engaged at the Northland Inn in 99 and then went back in 2000 for our honeymoon and swore by this hotel until this last vist Jan.27th for our 10 year anniversary. First we reservered a room 2 weeks in advanvce and get there for them to tell us they only had a dbl, after...
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Dear Guest,
Thank you for your feedback regarding your recent stay with us. Fortunately, prior to this posting, you had contacted our management team at our front desk and they immediately removed the charge from your billing. I apologize for this error and especially since it tainted you special occuasion with us.
We are in the process of fully renovating...
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The entire hotel is being redone, but for the most part it was a nice stay. I was there over NYE for a wedding and was pleasantly surprised by a suite. My big complaint was the slowness of the elevators. PAINFULLY slow. Otherwise no complaints.
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Dear Guest,
Thank you for your recent review on Tripadvisor. I am pleased to hear that your stay with us on New Year's Eve was enjoyable and that you were pleasantly surprised by the Suite. We are very fortunate as all of our guest rooms are actually Guest Suites. We are currently in the middle of a $24 Million dollar...
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We stayed at the Northland Inn in Brooklyn Park, MN Dec 2nd-4th and we were given exceptional customer service. The hotel manager, Sherman, went over and above to make sure we had the best time while we were there. He founds us great places to go, and took the time to make sure we had a great weekend! The hotel...
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Dear Kathy,
Thank you for your response and your feedback regarding our hotel and staff. You mentioned Sherman's assistance in finding and arranging activities for you. He and his staff in guest services do a great job with genuine hospitality and I am fortunate to hear this repeatedly from our customers.
You also stated that great customer service will keep...
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Easy highway access, fairly clean and it will be a Marriott very soon. The restaurant is decent and inside the hotel. The large atrium adds a little bit of fun, but can be noisy if large groups are staying.
Every aspect of the hotel is dated and showing heavier signs of wear. As someone else noted, the sheets are pilled...
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Dear Guest,
Thank you for your response regarding our property and staff. I appreciate your positive comments regarding our staff and service.
I apologize for the dated condition of the hotel. Fortunately, we will have newly renovated guests suites for occupancy in mid-February 2012. Our new renovation standards for our $24 Million dollar renovation will meet Marriott specifications as we...
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I do not recommend this hotel unless you are forced to stay here for a convention- even then I would probably recommend staying somewhere else. The sheets were pilly. The televisions were old. The heater unit sounded like a truck was barreling through the room when it turned on, scaring the heck of out of me every time it turned...
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Dear Guest,
Thank you for your posting on Tripadvisor. I appreciate your positive comments regarding the food that was served during your meeting and especially for the friendly staff you encountered.
I apologize for the condition of the property. We are in the midst of a $24 Million dollar renovation and will have new guest suites available for occupancy by...
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We felt right at home. Location is right off the highway. Rooms are clean and and very spacious. Check in went smoothly and the staff knowledgeable. Bar and food are very good. Free parking and internet.
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Reviewed 13 February 2011
They are currently under a major renovation, which will be great because the hotel is showing some signs of age. We were not at all disturbed by construction during our stay so that was nice. Rooms are a good size but need a facelift (new bedding & flatscreens would be nice) Although we were here for leisure we noticed they...
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Dear Guest,
Thank you for your recent review on Trip Advisor. We are in the process of a $24 Million renovation which will be completed by the summer of 2012. This will include every touch point for our guests featuring new guest rooms and bathrooms, hallways, lobby, restaurant and bar, new concierge floor with an executive lounge, new and expanded...
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The Hotel is showing some sign of age, but it still has great attributes. the suites are good sized...they are all suites......large attrium......great rates....well worth checking out if you are on a budget...
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I am usually not bothered by hotels under construction, but when you are paying over $150/nt they should at least put you on a side of the hotel that is not currently underconstruction. The hotel needs an update. Old Televisions, and the rooms look like the late 80's early 90's. I should give them a 2nd chance, but due to...
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Dear Guest,
I apologize for your recent experience at our hotel. Generally, we do locate our guests on the side of the hotel that is not being renovated and I regret this wasn't the situation in your case. Please call my office directly at 763-536-3324 so we can discuss welcoming you back to our hotel the next time you are...
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27 Reviews
42 Reviews
