Just checked out this morning . I was therefor a few nights . The hotel staff was great . we called down for extra pillows we had them in less then 5 minutes and when we went swimming and needed more towels we called down and we had them within 5 minutes avian . we were n the 6 th...
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I really appreciate your fast and friendly review about your stay with us. I'm happy to hear you found good value and fast service from our staff. I'll be sure to share your kudos with our associates as they always love to hear when our service is recognized. If you ever plan a return visit, please don't hesitate to contact...
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This was my second hotel of the week. I'm a business traveler and had no idea I had a reservation at a hotel that houses the "nation's biggest indoor waterpark." Seriously.
I have a lot of little complaints: the front desk staff was not helpful at check-in -- where to park, where's the elevator, that sort of thing. The work...
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I appreciate your candid review regarding your recent stay. I'm very sorry we missed your expectations in so many areas however I appreciate the opportunity to correct any shortfalls thanks to your detailed review. I agree that our hotel is not always the most suited for the business traveler especially if traveling on weekends. During the week, the park is...
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Our family chose to stay here the night before my soldier left for Afghanistan. My husband was in uniform and had orders to board his plane at 0900 the next morning which beat leaving at 0500 with a newborn and two toddlers. They did not give him the military discount because it was not official military business because his family...
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Thank you for sharing your concerns about receiving a military discount during your stay. I apologize that we were not more flexible with your situation. I would encourage you to contact me directly and I would be happy to explain the situation in more detail. Helping me understand what we should have done better is well worth refunding the difference...
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Our family really enjoyed the stay in this hotel. We booked the family suite which well exceeded our expectations. It was very clean with modern decor and upgrades, and offered plenty of space for our family to gather (there was a full sectional couch). The city views from the suite were also beautiful. The indoor water park and arcade room...
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Thank you kindly for your outstanding trip review. I appreciate reading about your experience and reviews like yours really do make us proud. At the same time, I apologize for the crowd in the park and the slower service in the restaurant. There are definitely some busy weekends in the park however hopefully you took advantage of the early morning...
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We had a 6am flight so booked this hotel to be close to airport...Wrong. It is about a 10-15 min drive to airport and the shuttle service doesn't start until 5am so we had to use a park and fly or take a cab. The front desk was very indifferent ....basically said, "too bad". RUDE. Also, there is a water...
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Thank you for your recent trip review. I apologize for the issues you experienced using our hotel as a quick stop before an early flight. I'm really sorry we didn't suit your needs as a business or park and fly hotel. I'm not sure who transported you to the airport however 10-15 minutes well exceeds the normal 5-7 minutes it...
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This is my family's 2nd stay at this hotel and there are no complaints here. Our check-in took about a minute; no lines. It was quick and flawless. Our main reason for staying there was to use the waterpark but hotel was wonderful. We said we would have 2 adults and 2 kids and the room we received fit perfectly....
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Thank you for sharing your review on Trip Advisor. The fact that you're a senior reviewer makes it a greater honor to receive your high praise about the hotel and your experience. I appreciate your detailed account of the hotel and your room. Additionally, I will look in to the communication process to ensure we do a better job informing...
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After visiting relatives in northern Minnesota I recently stayed at this hotel as a family break, before flying home to Australia. I stayed there with my husband and three children. The room was spacious and comfortably accommodated us all. It can sometimes be difficult to find hotel accommodation that sleeps 5, but the family rooms were perfect for our short...
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Thank you for your feedback. I always enjoy reading reviews and it's especially nice to hear when a family like yours thoroughly enjoys our hotel. Guests like you make our jobs worthwhile and passing on your compliments really does mean a lot to us. I welcome you to contact me the next time you return to Minnesota. Thanks again!
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Great hotel room for a family with up to 4 kids. We had a standard room with bunk beds. Bunk beds are in a separate room with two bunk beds (sleeping 4). There is no door to the room but it still gave good privacy so that we could watch TV or read after our kids went to sleep without...
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Thank you kindly for taking the time to pass on your feedback about your stay. I really appreciate you pointing out some of our less recognized features such as extra vanity space and large dressers. I'm sorry to hear that the park was busy during certain times of your visit. We are constantly reviewing new ideas to ensure everyone's experience...
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Booked this room thru price line for a great rate. They gave us a nice large room, 2 queen sized beds with an additional pull out sofa sleeper. Room was clean and modern. Shuttle to airport was nice, driver professional. Only complaint was the restaurant. We went for the breakfast buffet and although there were only 5 other customers in...
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Thank you for your trip review. While I'm glad to hear you enjoyed your stay I apologize for the slow service and price/value from our restaurant. I will be sure to share this with my food & beverage team. Water Park of America follows the normal high school schedule so when school is in session there is a good chance...
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We live 15 minutes from this hotel, and our kids desperately wanted to go to the waterpark as we can see slides come out of the building when we drive by. I found a deal from livingsocial.com that I couldn't pass up. If you are a local family and you want to go to this hotel. Deals like this come...
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Thank you very much for your awesome review! I need to hire you on our marketing team. You sure nailed our strong points and I appreciate it. You also offered great advice for others as we do run some great promotions from time to time. I do apologize for the local phone charges and I would be happy to take...
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